Care Navigator — Hybrid Role for Patient Access & Support

The OccuNet Company; Amarillo (TX); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) with matching

Dental insurance

Health insurance

Vision insurance

Paid time off

Job summary

The OccuNet Company is looking for a Regional Director of Care Navigation to provide high-quality support for members navigating medical access. This role involves maintaining communication between members and providers and ensuring an exceptional member experience.

The ideal candidate will have a high school diploma and experience in healthcare navigation or similar fields, demonstrating strong empathetic communication and problem-solving skills.

Benefits include health insurance, a 401(k) with matching, and a collaborative work environment focused on growth and learning.

Qualifications

• High school diploma or equivalent required.
• Foundational understanding of medical cost containment products.
• Experience in healthcare navigation or high-emotion customer service preferred.

Responsibilities

• Answer incoming calls and support members in scheduling appointments.
• Maintain continuous communication between members and providers.
• Deliver a high-empathy, member-first experience.

Skills

Empathy

Communication Skills

Problem-solving

Detail-oriented

Bilingual (Spanish)

Education

High school diploma or equivalent

Tools

OnPoint

Provider lookup systems

Job description

The OccuNet Company is looking for a Regional Director of Care Navigation to provide high-quality support for members navigating medical access. This role involves maintaining communication between members and providers and ensuring an exceptional member experience.

The ideal candidate will have a high school diploma and experience in healthcare navigation or similar fields, demonstrating strong empathetic communication and problem-solving skills.

Benefits include health insurance, a 401(k) with matching, and a collaborative work environment focused on growth and learning.