Healthcare Access Coordinator - Call Center & Scheduling

Temple-Health; Philadelphia (Philadelphia County); On-site; USD 25,000 - 30,000; Full time

Job summary

Temple-Health is seeking a Call Center Specialist Access in Jenkintown for a full-time, day-shift role located at 3401 North Broad Street, Philadelphia, PA. The role requires strong customer service experience and provides access to physicians, staff and services through EPIC and multiple scheduling protocols.

Ideal candidates have a High School Diploma (or equivalent) and a preferred Bachelor's degree in Marketing, Communications or Healthcare.

Qualifications

• 2 years experience in customer service.
• General Experience in a physician practice or call center environment preferred.
• General Experience and prior knowledge in scheduling for physician office or radiology preferred.
• General Experience and knowledge working in an EMR system (EMR) preferred.
• General Experience communicating in Spanish or other languages (Bilingual) preferred.

Responsibilities

• Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex scheduling requests through various channels while utilizing numerous protocols and verification portals simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per scheduling protocol. Assures compliance and integrity.

Skills

Customer service

Bilingual

Education

High School Diploma or Equivalent

Bachelor's Degree in Marketing, Communications or Healthcare

Job description

Temple-Health is seeking a Call Center Specialist Access in Jenkintown for a full-time, day-shift role located at 3401 North Broad Street, Philadelphia, PA. The role requires strong customer service experience and provides access to physicians, staff and services through EPIC and multiple scheduling protocols.

Ideal candidates have a High School Diploma (or equivalent) and a preferred Bachelor's degree in Marketing, Communications or Healthcare.