Call Ctr Specialist Access-Jenkintown/FT

Temple Health; Philadelphia (Philadelphia County); Hybrid; USD 38,000 - 50,000; Full time

Job summary

Temple Health in the Philadelphia area is hiring a Call Center Specialist Access for the Jenkintown/FT location. You will be the single point of contact to facilitate scheduling for physicians, employees, patients, programs, and services.

You will manage complex scheduling requests through multiple channels, using EPIC and verification portals to ensure timely responses. Requirements include a high school diploma or equivalent, with a preferred bachelor's degree in Marketing, Communications, or

Qualifications

• 2 years experience in customer service required.
• General experience in a physician practice or call center preferred.
• Experience scheduling for physician offices or radiology preferred.
• Experience working with EMR systems (EPIC) preferred.
• Spanish or other languages skills preferred.

Responsibilities

• Serve as single point of contact to access physicians, staff, patients, programs and services.
• Handle complex scheduling requests across multiple channels following protocols.
• Communicate via EPIC to physicians and staff daily and ensure timely responses.
• Maintain compliance and integrity according to scheduling protocols.

Skills

Customer service

Scheduling

Bilingual (Spanish)

Education

High School Diploma or equivalent

Bachelor's degree in Marketing, Communications or Healthcare (preferred)

Tools

EPIC EMR

Job description

Job Description - Call Ctr Specialist Access-Jenkintown/FT (264113)

Call Ctr Specialist Access-Jenkintown/FT - ( 264113 )

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex scheduling requests through various channels while utilizing numerous protocols and verification portals simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per scheduling protocol. Assures compliance and integrity.

Education

• High School Diploma or Equivalent Required
• Bachelor's Degree in Marketing, Communications or Healthcare Preferred

Experience

• 2 years experience in customer service Required
• General Experience in a physician practice or call center environment Preferred
• General Experience and prior knowledge in scheduling for physician office or radiology Preferred
• General Experience and knowledge working in an Electric Medical Record System (EMR) Preferred
• General Experience communicating in Spanish or other languages (Bilingual) Preferred

Licenses

Your Tomorrow is Here!

Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here!

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Your Tomorrow is Here!

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