Healthcare Access & Care Coordination Specialist

US-Department-of-Veterans-Affair; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

US Department of Veterans Affairs in Indianapolis is seeking an Advanced Medical Support Assistant (A/MSA) for the Call Center. The A/MSA performs technical support duties that assist clinicians and staff delivering patient care, including scheduling, data entry, and communications with internal and external customers.

Candidates must meet federal resume requirements and document specialized experience; GS-6 grade; U.S.

Qualifications

• U.S. citizenship is required; non-citizens only when cannot recruit citizens.
• GED certificate or proficiency certificate issued by a State or Dept. of Education.
• Post-high school education may qualify.
• May qualify under Grandfathering Provision for current VA employees.

Responsibilities

• Provide technical support to clinicians to facilitate patient care.
• Answer phones, greet patients, relay messages to staff.
• Schedule, cancel, and reschedule appointments; enter no-shows.
• Coordinate emergency and non-emergency transfers to other facilities.

Skills

Advanced healthcare support

Interdisciplinary collaboration

Communication skills

Scheduling and appointment coord.

Medical terminology

Education

GED certificate

Proficiency certificate

Post-high school education

Job description

US Department of Veterans Affairs in Indianapolis is seeking an Advanced Medical Support Assistant (A/MSA) for the Call Center. The A/MSA performs technical support duties that assist clinicians and staff delivering patient care, including scheduling, data entry, and communications with internal and external customers.

Candidates must meet federal resume requirements and document specialized experience; GS-6 grade; U.S.