Patient Access Associate I

Emerson Health; Concord (MA); On-site; USD 26,000 - 39,000; Full time

Job summary

Emerson Health is seeking a Patient Access Associate to be the first connection in patient care. You will handle patient registration, admissions, insurance verification, and bed assignments to ensure smooth onboarding and accurate financial processing.

The role supports revenue cycle activities and requires strong communication with patients and clinical staff. A high school diploma is preferred, with 1–3 years of hospital registration or related healthcare billing experience recommended.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of hospital registration, patient access, or healthcare billing experience preferred.
• Certified Healthcare Access Associate (CHAA) preferred.

Responsibilities

• Register patients accurately for hospital and clinical services.
• Coordinate admissions, discharges, and bed assignments.
• Verify insurance coverage and eligibility with third-party payers.
• Collect and enter demographic and financial information into hospital systems.
• Ensure compliance with Medicare and insurance billing regulations.
• Communicate clearly with patients, families, and clinical staff.
• Maintain confidentiality and safeguard sensitive patient information.
• Support revenue cycle processes and help minimize billing errors.

Skills

Patient registration

Insurance verification

Attention to detail

Communication

Confidential information

Team collaboration

Education

High school diploma

Tools

Hospital registration systems

Billing software

Job description

About This Role

Be the First Point of Connection in Patient Care
Join our team as a Patient Access Associate, where you play a critical role in creating a smooth and welcoming experience for patients entering the healthcare system. In this position, you'll handle patient registration, admissions, insurance verification, and bed assignment-ensuring both excellent service and accurate financial processing.

Schedule: Full Time

Pay Range: $19.00 - $27.68 / Hourly

Shift: Day shift

Hours: 7am - 330pm; 730am - 4pm

What You'll Do

• Register patients accurately and efficiently for hospital and clinical services
• Coordinate patient admissions, discharges, and bed assignments
• Verify insurance coverage and eligibility with third-party payers
• Collect and enter demographic and financial information into hospital systems
• Ensure compliance with Medicare and insurance billing regulations
• Communicate clearly with patients, families, and clinical staff
• Maintain confidentiality and safeguard sensitive patient information
• Support revenue cycle processes and help minimize billing errors

What You Bring

Required Education

• High school diploma or equivalent preferred

Required Experience

• 1-3 years of experience in hospital registration, patient access, or healthcare billing preferred

Preferred Certification

• Certified Healthcare Access Associate (CHAA) preferred

Key Skills & Strengths

• Knowledge of third-party payers and insurance verification processes
• Understanding of Medicare billing practices and healthcare regulations
• Experience with hospital billing and revenue cycle workflows
• Strong computer skills and familiarity with registration or billing systems
• Excellent attention to detail and organizational skills
• Strong interpersonal and customer service skills across diverse populations
• Ability to manage confidential information with accuracy and discretion
• Effective communication skills in English (reading, writing, and speaking)

Why Join Us?

• Play a vital role in both patient experience and hospital operations
• Gain experience in healthcare revenue cycle and access services
• Collaborative, team-oriented work environment
• Opportunities for professional growth and certification support