Well Guide (Saturday-Wednesday, AM)

Well Dot, Inc; Chapel Hill (NC); In loco; USD 27.000 - 39.000; Tempo pieno

Descrizione del lavoro

Well is a healthcare innovation company focused on delivering frictionless member experiences through human guidance and digital tools. The Well Guide role sits within our Member Services team, reporting to the Member Services Supervisor, and it is designed to help members navigate benefits, set health goals, and engage with our services empathetically.

As a Well Guide, you will respond across phone, email, and chat, coach members to healthier outcomes, and collaborate with nurses and

Competenze

• Customer experience preferred but not required.
• Passionate about health and wellness.
• Excellent verbal and written communication skills.
• Team player with collaborative mindset.
• Able to quickly and thoroughly solve problems.
• Adaptable and thrive in a coaching environment.
• Eager to learn and grow.
• Experience with g-suite, ticketing systems, and CRM tools.
• Availability to work an 8-hour shift.

Mansioni

• Participate in onboarding and set you up for success as a front line member.
• Build relationships with members via phone, email, and chat.
• Become a subject matter expert to help members navigate healthcare.
• Coach members to set and achieve health goals.
• Collaborate with nurses and other specialists as needed.
• Maintain security and privacy of member data per HIPAA.

Conoscenze

Communication

Team player

Problem solving

Adaptable

Learn and grow

G-Suite / Ticketing / CRM

8-hour shift

Descrizione del lavoro

• Base Pay $23.81 / Hour
• Job Category Member Services
• Employee Type Full Time Non-Exempt

Contact information

• Email [e-mail]

Description

Company: Well is a healthcare innovation company with the heart of a services organization and the DNA of a SaaS platform. Our Dynamic Engagement System transforms workforce health by uniting AI, human guidance, and proven behavioral science to reduce costs, improve outcomes, and create resilient, thriving workforces. We partner with the world’s largest, most sophisticated employers and the consultants who advise them. We’re a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees. We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: https://www.well.co/careers .

Position Title

Well Guide

Reports to

Member Services Supervisor

Start Date

November 16, 2026

Salary Range

$23.81/hour

Position Summary

The role of Well’s Member Services team is to create frictionless experiences for our members and help them achieve their best health. At Well, our members are at the core of everything we do. Our offices may resemble a contact center, but we are so much more than that! We are seeking to forge sustained relationships with our members by serving them with empathy, and we are looking for team members who are excited to join our efforts to pursue this goal!

We’re looking for a dynamic and collaborative Well Guide (Member Services Support) with a passion for health and wellness who is dedicated to delivering world class experiences for our members. This role requires a team player with an entrepreneurial spirit and a can-do attitude. No request from our members is too small. Simply stated, we are here to serve them and help them achieve their best health, and you are here to engage them and exceed their expectations. As a Well Guide, you will be part of a diverse team focused on ensuring our members have a smooth and positive interaction with Well, answering questions related to medical benefits, coaching our members to set and obtain their health goals, and helping them navigate the healthcare system. You will report to a Member Services Supervisor and be a valuable part of the dynamic, member-first and collaborative culture of the Well team.

Key Responsibilities

• Participate in an initial onboarding process that sets you up for success as a front line team member and provides you with career-enhancing professional skills
• Work towards building sustained and meaningful relationships between members and Well via multiple communication channels (e.g., phone, email, and chat)
• Become a subject matter expert and coach in helping members navigate healthcare and set and achieve their own health and wellness goals.
• Coach our members through various activities that drive engagement and optimal health outcomes for our members.
• Collaborate with other team members, including nurses and other specialists as needed to address a member's needs.
• Take personal responsibility for keeping all Well systems and data, including sensitive member data, secure and safe, according to Well data and security policies and HIPAA guidelines.

Requirements

• Customer experience preferred but not required.
• You are passionate about health and wellness.
• Excellent verbal and written communication skills with a positive, empathetic, genuine and professional communication style.
• You are a team player - you’ve demonstrated an ability and passion for collaborating with others to achieve goals.
• You can quickly and thoroughly solve problems.
• You are adaptable and thrive in a coaching environment.
• You find value in opportunities where you are able to learn and grow.
• You have experience in navigating computer systems like g-suite / Ticketing / CRM systems.
• Availability to work an 8-hour shift

Summary

Well is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We are developing solutions to improve the quality and affordability of healthcare. We welcome team members who are passionate about that mission. We embrace diversity and are committed to building an inclusive team.

Well is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. We seek diversity and encourage individuals from underrepresented groups to apply.