CX Researcher I: Elevate Patient & Provider Experience
Baylor Scott & White Health
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Benefits offered by this job
Job summary
Baylor Scott & White Health in Dallas seeks a CX Researcher to elevate user experiences across our digital products and services. You will conduct qualitative and quantitative research with patients, providers, and stakeholders, turning findings into actionable insights.
Collaborate with cross‑functional teams to influence product decisions. A bachelor’s degree and 2 years of UX research experience are required, with familiarity with healthcare trends and regulations.
Qualifications
- Bachelor's degree or equivalent experience in HCI, psychology, or cognitive science.
- 2 years of UX research experience.
- Experience conducting qualitative and quantitative research methods.
- Portfolio showing how research impacted product design and strategy.
Responsibilities
- Support and conduct user research to identify user needs and opportunities.
- Design and run studies: interviews, surveys, usability tests, observations.
- Interpret findings and translate into actionable insights for teams.
- Collaborate with cross-functional teams to influence product development with research insights.
- Develop understanding of healthcare industry, trends, regulations, and user expectations.
Skills
Education
Job description
Baylor Scott & White Health in Dallas seeks a CX Researcher to elevate user experiences across our digital products and services. You will conduct qualitative and quantitative research with patients, providers, and stakeholders, turning findings into actionable insights.
Collaborate with cross‑functional teams to influence product decisions. A bachelor’s degree and 2 years of UX research experience are required, with familiarity with healthcare trends and regulations.
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