Health Unit Coordinator - Neuro Perioperative Unit

Cleveland Clinic; Cleveland (OH); On-site; USD 52,294,000 - 71,492,000; Full time

Job summary

Cleveland Clinic's Neurological Institute is expanding with a new facility and is hiring Health Unit Coordinators to support surgical services and neurological care teams across multiple shifts. The role emphasizes organization, attention to detail, and effective communication in a fast-paced hospital setting.

Ideal candidates will have a High School Diploma or GED, at least 1 year of customer service experience, and familiarity with Microsoft Office.

Qualifications

• High School Diploma or GED required; college degree preferred.
• Minimum 1 year experience in a customer service-related role.
• Typing or basic computer training experience advantageous.

Responsibilities

• Greet, orient and support newly admitted or transferred patients.
• Respond to patient call lights and expedite follow through.
• Make rounds and communicate with patients, families and care teams.
• Assist with admissions, transfers and discharges.
• Provide concierge services and assist with way finding.
• Assemble and maintain patient records and related documents.
• Support unit clerical functions and troubleshoot equipment.
• Perform other duties as assigned.

Skills

Communication skills

Organized

Detail-oriented

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Join Cleveland Clinic's Neurological Institute as we expand into a new, one-million-square-foot, 15-floor facility designed to advance care for patients with complex neurological conditions, including stroke, epilepsy, multiple sclerosis, movement disorders and spinal conditions. As part of this growth, we are hiring multiple Health Unit Coordinators (HUCs) to support surgical services and neurological care teams across a variety of shifts. This position is ideal for organized, detail-oriented individuals who communicate well with a variety of people, can effectively manage competing priorities, and are familiar with using medical terminology during patient care. You will serve as an important link between patients, families and caregivers, helping facilitate the daily activities that keep patient care running smoothly for an exceptional experience.

Responsibilities:

• Conducts an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Responds to patient call lights in a manner that expedites appropriate follow through.
• Makes rounds on patients throughout their hospital stay.
• Communicates and facilitates communication with patients, families, other departments and health care team members regarding patient care.
• Assists with processing patient admissions, transfers and discharges.
• Provides concierge service to assist patients and families with way finding and directs them to available resources.
• Assembles and maintains patient medical records and other documents related to patient care.
• Assists with unit clerical functions.
• Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices.
• Other duties as assigned.

Education:

• High School Diploma or GED required.
• College degree preferred.

Certifications:

• None required.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Minimum 1 year experience in a customer service-related role.
• Prior job experience with typing or computer training or equivalent coursework.
• Microsoft Office experience preferred

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $18.25

Maximum hourly: $24.95

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).