Health Unit Coordinator - Intermediate Care Unit (IMCU)

Cleveland Clinic; Fort Lauderdale (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Cleveland Clinic Weston Hospital is seeking a Health Unit Coordinator to support the Intermediate Care Unit with administrative and patient-flow duties. You will perform general secretarial tasks, transcribe orders, and coordinate with nursing and support teams to maintain efficient department operations.

The role emphasizes patient-centered service, data accuracy, and timely communication. Hours are days, and the position involves interacting with patients, families and staff in a fast-paced

Qualifications

• High School Diploma or GED required.
• 1–2 years clerical experience preferred.
• Experience with Microsoft Office.
• Unit secretary experience preferred.

Responsibilities

• Provide general secretarial and clerical duties to support IMCU operations.
• Complete physician order process and order entry.
• Answer call lights and relay messages to appropriate staff.
• Ensure proper closing of charts and handoffs to Data Coordinator upon discharge.
• Greet patients and families, act as receptionist and maintain professional interactions.
• Transcribe physician orders accurately and confirm RN approvals.
• Receive and relay messages from Lab, X-Ray, Admitting, etc.
• Confirm lab requisitions and ensure timely processing.
• Manage workload prioritization and maintain accurate logs.
• Enter work orders for maintenance, biomed, and IT as needed.
• Coordinate with Environmental Services for room cleaning.
• Ensure 100% compliance with ADT and computer status.
• Document unit activity and discharge/transfer logs.
• Submit Occurrence Reports as required.
• Interface with Patient Concierge to address family needs.

Skills

Clerical experience

MS Office

Customer service

Healthcare setting

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Weston Hospital’s Intermediate Care Unit (IMCU) provides specialized care for patients with gastrointestinal disorders as well as those recovering from heart, liver, and kidney transplants, offering an advanced level of monitoring and treatment that exceeds routine care while remaining distinct from the intensity of critical care. As a Health Unit Coordinator (HUC) on the team, you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care.

A caregiver in this role works days from 7:00 a.m. – 7:30 p.m.

A caregiver who excels in this role will:

• Provide general secretarial and clerical duties and other duties such as placing charts in proper order, stamping documents including EMS log with date and name of patient, gathering and organization of emergency patient data, preparing charts, collecting data and completing general clerical duties.
• Complete physician order process and order entry.
• Answer call lights and follow up with appropriate caregivers.
• Ensure proper closing of charts (e.g. charge sheets, Health Screening Assessment, narrative notes, etc.) and that completed charts go to the Data Coordinator on discharge.
• Act as a receptionist and answer telephone, relay messages, place calls and interact with patients, families, visitors, staff and other departments in a professional manner.
• Transcribe physician's orders accurately, alert nurses to new orders, single orders, and stat medications and confirm that a Registered Nurse signs all orders.
• Receive and relay messages with accuracy from other departments (e.g. Lab, X-Ray, Admitting, etc.).
• Confirm that lab requisitions for patients are completed and sent to Lab.
• Answer patient call lights in a timely manner and follow up with appropriate nursing personnel with patient needs.
• Assess and organize workload, determine order of importance and prioritize work.
• Enter work orders in computer for appropriate departments regarding maintenance issues, biomed needs and IT related problems.
• Notify Environmental Services of rooms to be cleaned.
• Ensure 100% compliance with patient ADT functions and computer status.
• Complete a unit activity/time log for discharge, transfer and admissions.
• Complete Occurrence Report forms.
• Contact Patient Concierge or address patients/family issues with appropriate department head and act as a patient advocate to ensure proper patient comfort by alerting nursing caregivers of patients' needs (e.g., pain, anxiety, etc.).

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

Preferred qualifications for the ideal future caregiver include:

• One to two years of clerical experience
• Experience with Microsoft office
• Unit secretary experience

Physical Requirements:

• Requires frequent walking from department to department; requires sitting at a workstation or desk; requires standing; work may include occasional pushing and/or pulling, lifting, and carrying objects weighing up to 50 lbs., such as files, documents and computer printouts.
• Work requires finger dexterity and eye/hand coordination to operate a computer keyboard at a moderate skill level.
• Mental Demands: Ability to work at a fast pace and prioritize multiple assignments/projects and respond to numerous requests; ability to resolve conflicts among staff and to work collaboratively with department directors, physicians and other members of the Healthcare team; ability to ensure operational efficiency; ability to problem-solve and make decisions; ability to exercise self-control and tolerate stress when dealing with multiple requests and/or conflicting demands from multiple customers.
• Special Demands: Needs minimal sustained direction in assessing needs, directing staff and carrying out departmental and professional responsibilities.
• Self-starting and self-motivating; working hours may exceed eight (8) hours per day and is based on what is needed to accomplish work at hand.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.