Health Unit Coordinator - Mental Health Float

Regions Hospital; Saint Paul (MN); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

401K with match

Disability Insurance

Paid Time Off

Tuition Reimbursement

Employee Health Clinic

On-site Fitness Center

24/7 Employee Assistance Program

Book Clubs

Employee Resiliency Center

Job summary

Regions Hospital is seeking a Health Unit Coordinator for the NE6 Inpatient Mental Health unit. This role provides exceptional front-line customer service, manages patient records, data entry, and unit clerical duties to support nursing staff.

You will interface with patients, families, and care teams on a fast-paced inpatient unit. The position is 0.5 FTE with day/evening shifts; duties include coordinating communications, maintaining supplies, and promoting a welcoming, stigma-free environment

Qualifications

• Minimum of 1 year clerical or healthcare experience or recent (within 1 year) graduate of a clerical/healthcare training program
• Ability to respond patiently and effectively to questions asked by patients, family, providers and staff
• Ability to communicate effectively and work cooperatively with patients, visitors and coworkers
• Proficient computer skills and ability to use office equipment
• Ability to set priorities and manage time effectively
• Consistently demonstrates attention to detail in completing tasks to maintain high-quality outcomes

Responsibilities

• Serve as first point of contact on the unit, providing exceptional customer service to patients and visitors
• Perform clerical/receptionist functions on the patient unit, organize and maintain supplies needed for daily activities
• Prepare and maintain patient records and perform data entry into the electronic system
• Act as a resource to medical staff regarding hospital protocols and facilitate communication among staff, patients, families, and other departments
• Work under the supervision of the nurse manager/charge nurse and support nursing staff

Skills

Customer service

Communication

Time management

Attention to detail

Proficient computer skills

Office equipment

Education

High school diploma or equivalent preferred

Health Unit Coordinator or related healthcare education program

Experience with electronic medical records

Medical terminology knowledge

Understanding of patient rights and privacy

Tools

Electronic Medical Record (EMR)

Job description

Regions Hospital is hiring a friendly, organized, and adaptable individual to join the NE6 Inpatient Mental Health department as a Health Unit Coordinator (HUC)! Focused on our Circle of Support core values, our multidisciplinary team provides patient and family centered care geared towards the uniqueness of each patient. We offer a welcoming and respectful environment that is stigma free to patients and their families. Patients on this unit are 18 years and older and are experiencing acute mental health illness of high acuity. In addition, patients may have medical/surgical conditions that are being treated and require intervention. Taking on the role as a Health Unit Coordinator means you will use your communication and critical-thinking skills to support the nursing staff and create a welcoming environment for patients and visitors.

As a Health Unit Coordinator, you serve as the first person of contact on the unit and will be responsible for providing exceptional customer service to patients and visitors through welcoming behaviors, effective communication, and information sharing. In addition to customer service, this position simultaneously performs clerical/receptionist functions on a patient unit which includes but is not limited to, organizing, and maintaining unit supplies necessary for daily activities, preparing and maintaining patient records, preforming data entry into the electronic system, acting as a resource to medical staff regarding hospital protocols and communicating between staff, patients, families, care providers, and between the unit and other hospital departments. This position works under the supervision of the nurse manager/ charge nurse.

Work Schedule/FTE

0.5 FTE Day/Evening position and float among six mental health units. Shifts may be scheduled in 12-hour, 10-hour, 8-hour, or 4-hour increments and may include weekends and holidays.

Minimum Requirements

• Minimum of 1 year clerical or healthcare experience or recent (within 1 year) graduate of a clerical/healthcare training program
• Skill and ability to demonstrate exceptional customer service.
• Ability to respond patiently and effectively to questions asked by patients, family, providers and staff.
• Ability to communicate effectively and work cooperatively with patients, visitors and coworkers
• Proficient computer skills.
• Ability to use office equipment
• Ability to set priorities and manage time effectively
• Consistently demonstrates attention to detail in completing tasks, ensuring accuracy and preventing errors to maintain high-quality outcomes.

Minimum Requirements

• High school diploma or equivalent preferred.
• Completion of a Health Unit Coordinator or related healthcare education program
• Previous experience using an electronic medical record
• Knowledge of medical terminology
• Demonstrates understanding of patient rights and privacy

Benefits

Benefits take effect on an employee's first day of employment.

• medical insurance
• dental insurance
• 401K with a match
• disability insurance
• paid time-off
• tuition reimbursement

Aside from traditional benefits, Regions Hospital offers a range of non-traditional benefits to all employees such as an employee health clinic, on-site fitness center, a 24/7 employee assistance program to assist employees with a range of topics, book clubs, and an employee resiliency center.

• employee health clinic
• on-site fitness center
• a 24/7 employee assistance program to assist employees with a range of topics
• book clubs
• employee resiliency center