Health Unit Coordinator I

Franciscan Alliance, Inc.; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Franciscan Health Indianapolis Campus is hiring a Health Unit Coordinator I to provide operational support on the unit and act as a first-line customer service advocate. You will respond to call lights, coordinate with nursing, physicians, and departments, and help maintain accurate patient locations in Epic.

The role involves assisting with onboarding and training, ensuring consistent information for staff and patients, and delivering high-quality service in a fast-paced hospital environment.

Qualifications

• High school diploma or GED required.
• 1 year healthcare or related experience preferred.
• BLS certification required.
• NAHUC certification preferred.
• CNA certification required.

Responsibilities

• Respond to call lights and direct inquiries; activate alerts as needed.
• Coordinate activities of nursing staff, physicians, and departments.
• Serve as first-line customer service advocate for patients and visitors.
• Facilitate communication of patient information within and between units.
• Answer multi-line phones and direct callers appropriately.
• Provide unit support including bed assignments and accurate patient locations in Epic.
• Assist in onboarding and training of new employees.

Skills

Customer service

Communication

Education

High School Diploma or GED

BLS Certification (American Heart Association)

NAHUC Certification

CNA Certification

Job description

Franciscan Health Indianapolis Campus

8111 S Emerson Ave Indianapolis, Indiana 46237

The Health Unit Coordinator I, among the Franciscan team, provides operational support to the unit within the defined scope of practice to maintain quality of care standards. This position, also, acts as a first-line customer service advocate to promote excellence in the customer experience.

WHO WE ARE

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Respond to call lights and direct the inquiry to the appropriate party; activate alerts; monitor tube system where applicable and utilizes proper response etiquette.
• Answer questions utilizing appropriate response standards, and coordinate the activities of nursing staff, physicians, hospital departments, patients, and visitors to act as a first line customer service advocate.
• Facilitate communication of patient information, working within the unit, as well as with other units and departments.
• Answer multi-line telephones addressing the caller’s questions or directing the caller to the appropriate party.
• Provide unit support by assisting with bed assignments and maintaining accurate patient locations in Epic.
• Assist in the onboarding and training of new employees to ensure all employees receive consistent and accurate information.

Qualifications

• Required High School Diploma/GED
• 1 year Healthcare or related experience Preferred
• Basic Life Support Program (BLS) - American Heart Association
• National Association of Health Unit Coordinators (NAHUC) - National Association of Health Unit Coordinators
• Certified Nursing Assistant (CNA) - State Licensing Board

TRAVEL IS REQUIRED:

Never or Rarely

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on thebenefit section of our career site, jobs.franciscanhealth.org.