Health Unit Coordinator- .6 FTE, Nights

Children's Wisconsin; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Children’s Wisconsin is a nationally recognized pediatric health system providing comprehensive care across primary, specialty, urgent, and emergency services. The front-desk clerical role supports patient care units as a central communication hub, ensuring safe, efficient, and compassionate care for children and families.

The position involves greeting patients, coordinating admissions/discharges, maintaining records, and assisting care teams with information and resources in a fast-paced

Qualifications

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced healthcare setting.
• Basic computer skills and familiarity with patient records.
• Commitment to compassionate patient- and family-centered care.

Responsibilities

• Welcome patients and visitors, manage secure unit access, answer calls, and relay information quickly and accurately while maintaining confidentiality.
• Maintain and manage patient records, process admissions/discharges, and coordinate with clinical staff for families.
• Coordinate bed availability, patient placement, and room readiness to ensure smooth transitions of care.
• Handle data entry, filing, supply management, and general office tasks to keep the unit organized.

Skills

Communication

Customer service

Organization

Multitasking

Medical terminology

Education

High school diploma or equivalent

Job description

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Provide essential clerical and front-desk support within patient care units while serving as a central communication hub that helps ensure safe, efficient, and compassionate care.

Key Responsibilities

• Communication & Customer Service: Welcome patients and visitors, manage secure unit access, answer calls, and relay information quickly and accurately while maintaining strict confidentiality. Keep care teams informed of updates and handle communication systems (phones, pagers, nurse call, etc.).

• Patient Care Support: Maintain and manage patient records, process admissions/discharges, coordinate with clinical staff, and assist families with information, services, and resources.

• Patient Flow Coordination: Partner with nursing staff and support departments to manage bed availability, patient placement, and room readiness to ensure smooth transitions of care.

• Clerical Operations: Handle data entry, filing, supply management, equipment upkeep, and general office tasks to keep the unit organized and running efficiently.

Qualifications

• High school diploma or equivalent required; healthcare clerical training or experience preferred

• Strong communication, organization, and multitasking skills

• Basic computer proficiency; familiarity with medical terminology a plus

• Ability to provide excellent customer service in a fast-paced environment

Orientation Requirements

If hired attendance will be required the first week at a New Hire Welcome day on Monday from 9a-4p. There are 3 days of central care partner orientation from 8a-4:30p on Tuesday, Wed and Thursday that first week. We prefer participation in all the sessions, but at minimum, the Thursday session is mandatory.

Cardiac Pediatric Critical Care- W3

The Cardiac Pediatric Critical Care Unit is a 24‑bed intensive care unit. Staff provides admission‑to‑discharge care for children with known cardiac anomalies requiring surgical or medical management.

Children’s Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses: