Children's Ambassador, .5FTE, 2nd Shift

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Children’s Wisconsin in Milwaukee is seeking a friendly Visitor Services Associate to welcome guests, screen visits, and direct families to their destinations. You will be the first positive touchpoint, helping families navigate the hospital and answering questions.

This role requires empathy, strong communication, and the ability to manage multiple tasks in a fast-paced environment. You will assist with patient transport, move wheelchairs and carts, and uphold safety and courtesy in every

Qualifications

• High school graduate or GED/HSED.
• At least one year of customer service experience including conflict management.
• Bilingual abilities preferred.
• CPR/BLS certification within 90 days of hire.
• Strong critical thinking and independent decision making.
• Excellent customer service, communication, and prioritization.
• Ability to work independently or as part of a team.
• Ability to learn visiting policies and patient transport protocols.

Responsibilities

• Greet visitors and guide them to destinations.
• Screen visitors according to guidelines and determine routes.
• Provide directions and assist with transportation needs.
• Transport patients and move wheelchairs, strollers, carts.
• Maintain safety and positivity in interactions.

Skills

Customer service

Conflict management

Communication

Teamwork

Critical thinking

Stamina under pressure

Education

High school diploma or GED

CPR/BLS certification

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

Actively greets visitors, engaging them before they engage us, to ensure a positive first contact to begin their experience with Children's. Badges and screens visitors according to our visitation guidelines. Determines the guest's destination and transportation needs, providing assistance as needed. Directs visitors with precise way finding. Transports patients internally providing a safe and engaging experience. Also responsible for moving/stocking wheel chairs, strollers and carts throughout the facility.

We are the region's only independent healthcare system dedicated solely to the health and well-being of children.

In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options.

Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well-respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best.

Children’s Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness.

We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses

BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council

Schedule

• Sun: 4pm-8pm
• Tues-Fri: 1pm-5pm
• Mon-Wed: 1pm-5pm
• Fri: 1pm-5pm
• Sat-Sun: 4pm-8pm
• Mon: 1pm-5pm
• Wed-Fri: 1pm-5pm
• Mon-Thurs: 1pm-5pm
• Sat: 4pm-8pm

Requirements

• High school graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).
• A minimum of one year customer service experience including conflict management situations.
• Demonstrated understanding of the needs of the neonatal, infant, toddler, pre-school, school-age, adolescent and/or adult patient in regards to their growth and development process.
• Bilingual abilities preferred.
• CPR certification within 90 days of hire - Basic Life Support (BLS) for Healthcare Providers through American Heart or American Red Cross is required.
• Critical thinking skills required to make independent decisions and problem solve in a complex, fast paced environment.
• Excellent customer service, communication, interpersonal, and prioritization skills are essential.
• Ability to work independently or as a team.
• Exudes confidence and finesse in stressful situations-effectively diffusing negativity.
• Ability to learn and retain detailed information to keep CHW safe, provide direction for visitors and to transport patients including: Facilities across the MRMC campus to include patient care and amenities, Visiting policy and nuances per unit/area, Donation guidelines, Interventions for violence prevention, Services, events and resources available for families.