Health Unit Assistant-2N Med/Surg-Lutheran

UnityPoint Health; Des Moines (IA); On-site; USD 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Job summary

UnityPoint Health Des Moines is seeking a Health Unit Assistant to provide essential clerical support on a healthcare unit, helping with patient flow and unit activities in a fast-paced environment.

The role emphasizes strong communication and attention to detail; responsibilities include greeting patients, managing calls, updating EHRs, scheduling tests, and coordinating admissions, transfers, and discharges with nursing staff.

Qualifications

• High School diploma or equivalent required.
• 1 year of clerical or healthcare-related experience preferred.

Responsibilities

• Greet patients, visitors, and staff professionally and courteously.
• Answer and direct calls and unit communications promptly and accurately.
• Manage multiple tasks while maintaining accuracy and attention to detail.
• Update and maintain patient records in the EHR per documentation and privacy standards.
• Support patient flow by coordinating admissions, transfers, and discharges with nursing/admitting staff.
• Assist with scheduling diagnostic tests, procedures, and follow-up appointments.
• Communicate clearly with the multidisciplinary team to support patient care and safety.
• Handle sensitive information with discretion and a professional demeanor.
• Assist with orienting new staff to the role.
• Maintain office equipment and supplies as directed.
• Perform additional clerical and support duties as assigned.

Skills

Communication

Attention to detail

Clerical skills

Customer service

Education

High School diploma or equivalent

Tools

EHR system

Office equipment

Job description

Overview

Shift: 7a-7:30p, with every other weekend and every other holiday, 24 hours/week

The Health Unit Assistant (HUA) provides essential administrative and clerical support to ensure smooth operations within a healthcare unit. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. The HUA serves as a central point of contact for staff, patients, families, and other departments, assisting with administrative functions, patient flow, and assisting with unit activities.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Welcome andassistpatients, visitors, and staff with professionalism and courtesy.
• Answer and direct phone calls and unit communications promptly and accurately.
• Manage multiple tasks and requests efficiently whilemaintainingaccuracy and attention to detail.
• Update andmaintainpatient records in the electronic health record (EHR) systemin accordance withdocumentation and privacy standards.
• Support patient flow by coordinating admissions, transfers, and discharges in collaboration with nursing and admitting staff.
• Assistwith scheduling diagnostic tests, procedures, and follow-up appointments as directed.
• Communicate clearly and effectively with multidisciplinary team members to support patient care and safety.
• Handle sensitive and confidential information with discretion andmaintain a professional demeanor at all times.
• Assistswith orientingnew staffto the role
• Maintain office equipment and supplies as directed.
• Performadditionalclerical and support duties as assigned.

Qualifications

Education:

• High School diploma or equivalent required.

Experience:

• One (1) yearpreviousclerical, customer service or other experience in a healthcare setting preferred.

License(s)/Certification(s):

• None.