Optician Health Tech: Eye Clinic Ops and Patient Care

U.S. Department of Veterans Affairs; Aurora (CO); On-site; USD 28,000 - 36,000; Full time

Job summary

The Veterans Canteen Service (VCS) is seeking an experienced Health Tech (Opticians) to support operations within VCS Optical Shops at the Aurora - CO VA Medical Center. This position plays a critical role in delivering exceptional service by coordinating optical operations and serving as a key liaison between VCS - eye clinic providers and prosthetics teams.

Join us and help enhance the experience for our Nation's Veterans.

Qualifications

• Minimum 1 year of experience as an Optician.
• Ability to work independently while maintaining high standards of patient service.
• Strong prescription interpretation and problem resolution skills.
• Experience with optical verification and quality assurance.
• Proficiency with optical equipment and tools.
• REAL ID required to work with the Veterans Canteen Service.

Responsibilities

• Greet customers and assist with frame selection, pricing, options, and delivery timelines.
• Maintain a professional, welcoming environment while helping patients make informed eyewear decisions.
• Perform eyewear fittings and obtain measurements using optical equipment (digital pupilometers, lensometers, etc.).
• Document patient information and measurements in CPRS.
• Process eyewear orders, collect payments, and enter orders into VA systems.
• Promote lens options and upgrades with a consultative, no-pressure approach.
• Coordinate with eye clinics, labs, prosthetics staff, and vendors to track orders and resolve issues.
• Address customer concerns professionally and escalate when needed.
• Maintain eyewear displays and manage inventory and fixed assets.
• Support merchandise control, pricing, and recordkeeping.

Skills

Optician experience

Independent work

Prescription interpretation

Quality assurance

Equipment proficiency

Tools

Lensometer

Pupilometer

Frame heater

Densometer

PD ruler

Inter pupillary ruler

Job description

The Veterans Canteen Service (VCS) is seeking an experienced Health Tech (Opticians) to support operations within VCS Optical Shops at the Aurora - CO VA Medical Center. This position plays a critical role in delivering exceptional service by coordinating optical operations and serving as a key liaison between VCS - eye clinic providers and prosthetics teams.

Join us and help enhance the experience for our Nation's Veterans.