Health System Specialist

U.S. Department of Defense; Terrell Hills (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Brooke Army Medical Center at Fort Sam Houston, Texas, is seeking a Patient Experience Specialist to collaborate with health care teams across the Medical Treatment Facility. This role focuses on resolving patient concerns and enhancing the overall patient experience, including participation in conferences to shape improved procedures and outcomes.

You will contribute to strategic planning, ensuring patient and staff perspectives drive recommendations, and handle complex issues that exceed

Qualifications

• Direct customer service role focused on patient experience improvement.
• Experience contributing to procedures and patient-focused initiatives.
• Ability to participate in strategic planning and advocacy for patients.

Responsibilities

• Work with health care providers across MTF to resolve complaints and improve patient experience.
• Attend conferences to develop procedures improving patient experience.
• Participate in strategic planning to incorporate patient and staff perspectives; make improvement recommendations.
• Resolve complex issues beyond section/clinic level.
• Report corrective progress/results to MTF senior leadership.

Skills

Customer service

Patient experience

Strategic planning

Conflict resolution

Reporting to leadership

Job description

About the Position: This position is located at Brooke Army Medical Center, Fort Sam Houston, Texas.
This is a Direct Hire Solicitation

Duties

• Work with health care providers throughout MTF to resolve customer complaints and to enhance patient experience.
• Attend conferences to develop procedures to improve the patient's experience.
• Participate in strategic planning sessions to ensure the patient and staff perspective is considered and make recommendations for improvement that affects the patient experience outcome .
• Resolve complex issues that cannot be resolved at the section/clinic or group patient advocate level.
• Report corrective progress and results to the MTF senior leadership.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A Personnel Security Investigation is required.
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.