Health Services Specialist I: Medical & Front Office

Planned Parenthood Mar Monte; San Jose (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Planned Parenthood Mar Monte in San Jose is seeking a Health Services Specialist I to provide direct patient care across health center areas, including sexual and reproductive health services, and to share accurate information about contraception, options, and funding sources.

This role supports productivity goals, handles patient check-in/out, and assists with billing, lab work, and referrals while upholding PPMM standards and workplace values.

Qualifications

• High School Diploma or GED required.
• Ability to communicate sensitive information across diverse backgrounds (verbal and written).
• General knowledge of Windows-based computer applications and willingness to learn new computer skills.
• Ability to work in a busy environment, handling multiple tasks simultaneously with accuracy and respect for patients and staff.

Responsibilities

• Provides direct service in health center areas including sexual and reproductive health and abortion as appropriate to scope of services.
• Provides patients with accurate information regarding Planned Parenthood services, contraception options, and funding sources.
• Contributes to achieving health center productivity goals.
• Screens financial, medical and social history with correct documentation of pertinent information.
• Demonstrates PPMM customer service standards.
• Solicits donations from patients per PPMM guidelines.
• Demonstrates PPMM workplace values and service standards.
• Follows all patient care standards.
• Communicates professionally about services, payment and appointment scheduling.
• Handles paperwork, collects payment and insurance information for billing.
• Enters patient information into EPM and manages appointment scheduling.
• Contacts insurance for benefits information and authorization.
• Ensures accurate charges and posts them to EPM; runs end-of-day reports.

Skills

Communication

Multitasking

Attention to detail

Customer service

Education

High School Diploma or GED

Tools

Windows applications

Job description

Planned Parenthood Mar Monte in San Jose is seeking a Health Services Specialist I to provide direct patient care across health center areas, including sexual and reproductive health services, and to share accurate information about contraception, options, and funding sources.

This role supports productivity goals, handles patient check-in/out, and assists with billing, lab work, and referrals while upholding PPMM standards and workplace values.