Health Services Coordinator/Scheduler

Touchmark; Appleton (WI); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Education assistance

Bonus and retirement plans

Flexible Spending Accounts

On-Demand Pay

Employee Assistance Program

Supplemental insurance

Job summary

Touchmark on West Prospect in Appleton, WI, seeks a Health Services Coordinator/Scheduler to support daily Health Services operations. This full-time role includes weekend rotation and focuses on staffing, coordination, and ensuring residents receive high-quality care.

The ideal candidate is organized, detail-oriented, and proficient with Dayforce and Microsoft Office. You will work with nursing leadership, caregivers, and other departments to keep operations smooth and compliant.

Qualifications

• High school diploma or equivalent.
• At least one year of clerical or administrative experience.
• Two years of scheduling, staffing coordination, healthcare, or direct patient care experience preferred.
• Strong organizational and multitasking skills.
• Proficiency with Microsoft Office, including Excel and Word.
• Professional communication skills and commitment to confidentiality.

Responsibilities

• Create, post, and maintain staffing schedules using Dayforce.
• Coordinate staffing needs while minimizing overtime and ensuring appropriate coverage.
• Track attendance, schedule changes, and certification renewals for nursing team members.
• Support recruitment efforts by coordinating and participating in caregiver interviews.
• Assist with onboarding and training of new Health Services team members.
• Manage department records, filing systems, and administrative tasks.
• Handle on-call staffing responsibilities as assigned.
• Coordinate with team members, agencies, residents, and families to support quality care.
• Assist with medication cycle fill processes and supply ordering.
• Support the Health Services Director and nursing leadership with operational and administrative needs.

Skills

Organizational skills

Multitasking

MS Office (Excel/Word)

Communication skills

Confidentiality

Education

High school diploma or equivalent

Tools

Dayforce

Job description

ETHIC – Excellence, Teamwork, Hospitality, Integrity, And Compassion – Steadfastly Characterizes Our Mission To Continually Enrich The Daily Lives Of Residents. We Practice These Principles With Every Task And Interaction, From Personal Caregiver Assistance To Mowing The Grass. At Touchmark, We Say

I AM AN ALLY

• I AM A FRIEND
• I AM A GIVER

Health Services Coordinator - Scheduler/Staffing – Full-Time (includes weekend rotation)

Pay: $23.00 – $25.00/hour

Classification: Non-Exempt (Eligible for Overtime)

Touchmark on West Prospect is Appleton’s leading full-service senior living community, dedicated to enriching the lives of residents through exceptional care, hospitality, and service. We are seeking a highly organized, detail-oriented Health Services Coordinator/Scheduler to support the daily operations of our Health Services department. This role is ideal for someone who enjoys coordinating schedules, solving staffing challenges, supporting clinical teams, and ensuring residents receive the highest quality care. As a key member of the Health Services team, you will work closely with nursing leadership, caregivers, and other departments to keep operations running smoothly.

Why You’ll Love This Role

• Play a vital role in supporting resident care and team member success
• Work closely with nursing and community leadership
• Use your organizational and problem-solving skills every day
• Be part of a collaborative, mission-driven team focused on excellence

What You’ll Do

• Create, post, and maintain staffing schedules using Dayforce
• Coordinate staffing needs while minimizing overtime and ensuring appropriate coverage
• Track attendance, schedule changes, and certification renewals for nursing team members
• Support recruitment efforts by coordinating and participating in caregiver interviews
• Assist with onboarding and training of new Health Services team members
• Manage department records, filing systems, and administrative tasks
• Handle on-call staffing responsibilities as assigned
• Coordinate with team members, agencies, residents, and families to support quality care
• Assist with medication cycle fill processes and supply ordering
• Support the Health Services Director and nursing leadership with operational and administrative needs

What We’re Looking For

• High school diploma or equivalent
• At least one year of clerical or administrative experience
• Two years of scheduling, staffing coordination, healthcare, or direct patient care experience preferred
• Strong organizational and multitasking skills
• Proficiency with Microsoft Office, including Excel and Word
• Ability to work independently, prioritize competing demands, and solve problems effectively
• Professional communication skills and commitment to confidentiality
• Genuine interest in working with older adults and supporting resident care

What Sets You Apart

• Experience in senior living, healthcare staffing, or workforce scheduling
• Knowledge of Dayforce or similar workforce management systems
• Ability to build positive relationships with team members while maintaining accountability and consistency

This is more than a scheduling role — it’s an opportunity to support exceptional resident care by ensuring the right people are in the right place at the right time, every day.

Benefits

• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• On-Demand Pay allows you to access pay as you earn it
• Employee Assistance Program
• Supplemental insurance options

We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy.

Check us out at www.Touchmark.com.

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