Resident Care Coordinator/Scheduler

Touchmark; Portland (OR); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Education Assistance

Bonus & Retirement Plans

Flexible Spending Accounts

On-Demand Pay

Employee Assistance Program

Supplemental Insurance

Job summary

Touchmark West Hills is seeking a highly organized Resident Care Coordinator/Scheduler to support the Health Services department. The role focuses on creating and maintaining caregiver schedules, coordinating staffing, and ensuring residents receive timely, quality care.

Ideal candidates have clerical experience, strong organizational and communication skills, and familiarity with Dayforce. The position supports a collaborative team dedicated to exceptional resident care.

Qualifications

• High school diploma or equivalent.
• 1+ year of clerical or administrative experience.
• 2+ years of scheduling, staffing coordination, senior living, healthcare, or direct-care experience preferred.
• Caregiver and/or medication technician experience strongly preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and respond calmly to staffing challenges.
• Proficiency with Microsoft Office (Excel/Word).
• Professional communication and confidentiality.

Responsibilities

• Create, post, and maintain caregiver and medication technician schedules using Dayforce.
• Proactively review upcoming schedules, identify open shifts, and secure coverage.
• Coordinate staffing needs while minimizing overtime and maintaining coverage.
• Track call-outs, attendance, schedule changes, and employee follow-up.
• Maintain certification and training records for Health Services team members.
• Coordinate and participate in caregiver and medication technician interviews.
• Assist with onboarding and training new Health Services team members.
• Maintain department records and administrative documentation.
• Assist with payroll corrections and staffing-related tasks.
• Provide clear pass-down communication between schedulers for continuity.
• Support Health Services Director and nursing leadership with operational needs.
• Assist with coverage and be trained as a Caregiver and Med Tech.

Skills

Scheduling

Dayforce

Clerical experience

Microsoft Office

Organizational skills

Communication

Confidentiality

Multi-tasking

Independent work

Healthcare experience

Education

High school diploma or equivalent

Tools

Dayforce

Job description

ETHIC – Excellence, Teamwork, Hospitality, Integrity, And Compassion – Steadfastly Characterizes Our Mission To Continually Enrich The Daily Lives Of Residents. We Practice These Principles With Every Task And Interaction, From Personal Caregiver Assistance To Mowing The Grass. At Touchmark, We Say

I AM AN ALLY

• I AM A FRIEND
• I AM A GIVER

Touchmark in the West Hills is a full-service senior living community dedicated to enriching the lives of residents through exceptional care, hospitality, and service. We are seeking a highly organized, dependable, and solutions-focused Resident Care Coordinator/Scheduler to support the daily operations of our Health Services department.

This is an important role for someone who enjoys solving problems, coordinating schedules, supporting team members, and helping ensure residents have the right care and support in place each day.

Why You’ll Love This Role

• Enjoy a four-day workweek with three scheduled days off
• Play an important role in supporting both resident care and team member success
• Work closely with nursing and community leadership
• Use your organization, communication, and problem-solving skills every day
• Be part of a collaborative team focused on providing exceptional care

What You’ll Do

• Create, post, and maintain caregiver and medication technician schedules using Dayforce
• Proactively review upcoming schedules, identify open shifts, and work to secure coverage
• Coordinate staffing needs while minimizing overtime and maintaining appropriate coverage
• Track call-outs, attendance, schedule changes, and employee follow-up
• Maintain certification and training records for Health Services team members
• Coordinate and participate in caregiver and medication technician interviews
• Assist with onboarding and training new Health Services team members
• Maintain department records, filing systems, employee timelines, and other administrative documentation
• Assist with payroll corrections and other staffing-related administrative needs
• Provide clear pass-down communication between schedulers to ensure continuity
• Support the Health Services Director and nursing leadership with operational and administrative needs
• Assist with coverage when needed and be trained as a Caregiver and Med Tech.

What We’re Looking For

• High school diploma or equivalent
• At least one year of clerical or administrative experience
• Two years of scheduling, staffing coordination, senior living, healthcare, or direct-care experience preferred
• Caregiver and/or medication technician experience strongly preferred
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and respond calmly to unexpected staffing challenges
• Ability to work independently, make sound decisions, and follow through on responsibilities
• Proficiency with Microsoft Office, including Excel and Word
• Professional communication skills and commitment to confidentiality
• Ability to build positive relationships with team members while maintaining accountability and consistency
• Genuine interest in working with older adults and supporting exceptional resident care
• Flexibility to participate in the on-call staffing rotation associated with scheduled workdays

What Sets You Apart

• Experience with senior living or healthcare staffing
• Experience with Dayforce or another workforce management system
• Previous caregiver or medication technician experience
• Strong problem-solving skills and the ability to think ahead
• Ability to communicate effectively with team members and leadership
• A proactive approach to staffing and scheduling rather than waiting for problems to arise

This is more than a scheduling position. The work you do directly supports resident care by making sure the right team members are in the right place at the right time.

Benefits

Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees. That’s why we offer a competitive compensation and benefits package to our team members who work 30+ hours per week which includes:

• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• On-Demand Pay allows you to access pay as you earn it
• Employee Assistance Program
• Supplemental insurance options

We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy.

Check us out at www.Touchmark.com.