Accreditation and Organizational Supervisor - Albuquerque Ambulance Services

0090 Presbyterian System Services; Albuquerque (NM); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Wellness program

Well-being incentives

Job summary

Presbyterian Healthcare Services in Albuquerque is seeking an Accreditation and Organizational Supervisor to lead the accreditation program, oversee HR-related hiring and onboarding, and manage QA/QI investigations. This full-time role reports to the Chief of Albuquerque Ambulance and collaborates with Recruiting, HR, and marketing teams.

The position requires strong communication, supervisory experience, and a focus on compliance with CAAS, DOT, state EMS, and licensing requirements.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred.
• 3 years of related experience.
• Microsoft Office skills.
• Strong written and verbal communication.
• Interviewing skills.
• Customer-centered communication skills.

Responsibilities

• Supervises and mentors office staff.
• Responsible for hiring, onboarding, and daily management of direct reports.
• Evaluates performance, conducts check-ins, and provides coaching.
• Subject matter expert in records management.
• Manages scheduling and workload distribution for light-duty staff.
• Oversees certifications and accreditations; submits reports and renewals.
• Organizes annual community report with Presbyterian Marketing.
• Coordinates PR events for public relations and recruiting.
• Participates in interviews and coordinates with recruiters.
• Manages social media presence and activities.
• Tracks job requisitions and onboarding processes.
• Assists with orientation, new hire profiles in IT systems.
• Supports monthly headcount forecasting and onboarding academies.
• Assists with employee leave tracking and personnel actions.
• Directs QI incident investigations and follow-ups.
• Interfaces with public for complaint intake and investigation as needed.
• Supports data reporting and metrics/scorecards.
• Remains responsible for Board meeting minutes and related documents.

Skills

Microsoft Office

Communication skills

Interviewing skills

Customer service

Education

High School Diploma / GED

Associate degree preferred

Job description

Location Address:

4500 Montbel Pl NE Albuquerque, NM 87107-6832

Compensation Pay Range:

Minimum Offer $0.00 Maximum Offer $0.00

Now Hiring:

Accreditation and Organizational Supervisor - Albuquerque Ambulance Services

Summary:

Manages clerical and light-duty personnel; responsible for hiring all personnel and partnering closely with Recruiting and HR; oversees required accreditations and certifications; and manages quality improvement event reporting and investigations.

Type of Opportunity:

Full time

Job Exempt:

Yes

Job is based:

Albuquerque Ambulance Services

Work Shift:

Varied Days and Hours (United States of America)

Responsibilities:

• Supervises and mentors office staff.
• Responsible for hiring, onboarding, and daily management of direct reports.
• Evaluates performance of direct reports, conducts regular check-ins, and provides coaching and corrective action.
• Subject matter expert in records management.
• Manages scheduling and workload distribution of employees on temporary light duty assignments.
• Responsible for management of certifications and accreditations, including but not limited to: CAAS, the DOT annual report, the State EMS Fund Act grant submission, MIH and communications center EMS bureau renewals, and pharmacy licensing.
• Organizes and submits the annual community report in collaboration with Presbyterian Marketing.
• Organizes and participates in PR events for both public relations and recruiting efforts.
• Participates in new hire interviews and communicates with Presbyterian recruiters.
• Coordinates social media presence and activities.
• Tracks and creates job requisitions for Albuquerque Ambulance departments.
• Coordinates and tracks new hire onboarding processes.
• Participates in orientation processes and creates applicable new hire profiles in AAS IT systems.
• Assists with new hire field orientation scheduling.
• Participates in the monthly headcount process to predict recruiting needs and new employee academies.
• Assists with employee leave tracking and personnel actions.
• Responsible for assigning QI incident investigations to the appropriate department.
• Tracks the status of QI incidents and follows up to ensure timely completion.
• Interfaces with the public for complaint management intake, assigns appropriate resources for investigation if needed, and provides follow-up.
• Assists with data reporting and updates appropriate metrics and scorecards.
• Responsible for AAS Board of Director meeting minutes and other documents pertaining to Board activities.
• Responsible for coordinating meetings and availability of senior leaders.
• Reports to the Chief of Albuquerque Ambulance.
• Other duties as assigned.

Qualifications:

• High School Diploma/GED required.
• Associate Degree preferred.
• 3 years of related experience.
• Microsoft Office skills.
• Strong written and verbal communication skills.
• Interviewing skills.
• Customer-centered communication skills.

Benefits:

• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being.
• Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED.

PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services Here, we’re committed to a different way to make a difference. Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, nurses, employees, board members, and volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than one in three New Mexicans. We are part of New Mexico's history and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.