Health Security Dispatcher: Emergency Communications

Utah; Salt Lake City (UT); Sur place; USD 17 000 - 30 000; Plein temps

Résumé du poste

The University of Utah invites applications for the Health Security Dispatcher role based at University Medical Center, a level 1 trauma center renowned for academic research and patient experience. Dispatch services support multiple university health facilities and log incidents with CAD systems.

Responsibilities include handling emergency and non-emergency calls, operating radios and dispatch software, and coordinating security responses.

Qualifications

• Demonstrated communication skills and a commitment to providing excellent customer service.
• Ability to pass a background check.
• Valid driver’s license required at hire; Utah license within 6 months of hire.

Responsabilités

• Answer and triage emergency and non-emergency calls from staff, patients, and visitors
• Operate and maintain proficiency with radio systems, telephones, dispatch software and security technologies
• Maintain knowledge of hospital geography, unit designations, critical care areas and access routes
• Dispatch security personnel and coordinate response based on priority, location, and resources
• Maintain real-time situational awareness of hospital operations, incidents, and officer activity across facilities
• Monitor CCTV, alarms, access control systems, and life safety systems; initiate appropriate response
• Support emergency operations, including hospital codes, lockdowns, and critical incidents
• Serve as central communication hub between security, clinical staff, leadership, and external services
• Document incidents and dispatch activity accurately in CAD/dispatch systems
• Provide clear radio and phone communication, managing emergency radio traffic
• Follow protocols for escalation, notifications, and system downtime
• Maintain professionalism and confidentiality per HIPAA and policies
• Participate in required training and certifications (IAHSS Basic Certification)

Connaissances

Communication

Customer service

Formation

High school diploma/GED

Description du poste

The University of Utah invites applications for the Health Security Dispatcher role based at University Medical Center, a level 1 trauma center renowned for academic research and patient experience. Dispatch services support multiple university health facilities and log incidents with CAD systems.

Responsibilities include handling emergency and non-emergency calls, operating radios and dispatch software, and coordinating security responses.