EMS Dispatcher: Life-Saving Emergency Communications

Emergency Telecommunicator Services; Santa Clara (UT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Santa Clara, UT is seeking qualified Emergency Medical Dispatchers to support urgent medical assistance. You will gather patient information, establish priorities, and coordinate resources in a high-stakes environment.

Responsibilities include receiving medical calls, confirming details, and issuing protocol-based instructions while complying with dispatch procedures and safety standards. Training and certification requirements vary by vacancy.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Calm under pressure

Multi-tasking

Education

High school diploma or equivalent

CPR certification

Emergency Medical Dispatcher certification

Job description

Emergency Telecommunicator Services in Santa Clara, UT is seeking qualified Emergency Medical Dispatchers to support urgent medical assistance. You will gather patient information, establish priorities, and coordinate resources in a high-stakes environment.

Responsibilities include receiving medical calls, confirming details, and issuing protocol-based instructions while complying with dispatch procedures and safety standards. Training and certification requirements vary by vacancy.