Health Records Front Desk & ROI Specialist (Onsite)

Datavant; Virginia Beach (VA); On-site; USD 21,000 - 25,000; Full time

Job summary

Datavant in Virginia Beach is seeking a Health Information Specialist to support front desk operations and ROI services at a healthcare location. You will handle requests for medical records, answer calls, and ensure timely processing with HIPAA compliance.

This on-site role requires strong data entry, professional communication, and the ability to multitask in a fast-paced environment. Training includes HIPAA exams and ROI certification to support accurate, secure handling of patient

Qualifications

• High school diploma or equivalent from an Accredited Institute recognized by the State Dept. of Education.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable with phones, fax machines, printers, and other general office equipment.
• Professional verbal and written English communication.
• Detail-oriented with accurate, compliant information for medical records.
• Strong data entry skills.
• Work with minimum supervision handling changing priorities.
• Organize and manage multiple tasks.

Responsibilities

• Serve as the front desk point of contact for patient walk-ins requesting medical records or releases.
• Provide phone support to patients, providers, and authorized requestors.
• Process Release of Information (ROI) requests accurately and timely.
• Fax, scan, and manage incoming and outgoing medical record requests.
• Burn medical images to CDs and share images electronically as required.
• Support client relationship management through professional communication.
• Assist with reporting and administrative duties such as data entry and email.
• Ensure compliance with HIPAA, privacy regulations, and facility policies.

Skills

Data entry

Phone support

Detail oriented

Multitasking

Verbal communication

Written communication

HIPAA compliance

Office software

Education

High school diploma or equivalent

Job description

Datavant in Virginia Beach is seeking a Health Information Specialist to support front desk operations and ROI services at a healthcare location. You will handle requests for medical records, answer calls, and ensure timely processing with HIPAA compliance.

This on-site role requires strong data entry, professional communication, and the ability to multitask in a fast-paced environment. Training includes HIPAA exams and ROI certification to support accurate, secure handling of patient