Customer Service Specialist I - Cross-Train & Grow

Lifetime Benefit Solutions, Inc.; Buffalo (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

Lifetime Benefit Solutions, Inc. seeks a Customer Service Representative to resolve inquiries about benefits, claims, and enrollment via phone, email, and fax. Training begins at hire to master one line of business, with a second line to be completed within 12 months to support multiple lines as needed.

The role emphasizes high-quality service, privacy compliance, and reliable attendance. Opportunities may exist for remote work on a case-by-case basis.

Qualifications

• High School diploma or equivalent. Customer service experience preferred.
• Strong communication skills across multiple channels including voicemail, email, outbound calls, etc.
• Adept at communicating effectively and diplomatically while working as a collaborative team member.
• Strong organizational skills and ability to prioritize, work in fast paced environment, and remain professional under pressures.
• Ability to efficiently resolve customer concerns by actively listening, navigating screens, typing documentation, and speaking to customers.
• Proven reasoning and problem-solving skills.

Responsibilities

• Resolves customer inquiries via telephone, fax, off-phone work, and email regarding benefits, claims, and enrollment.
• Researches and responds to inquiries from customers and partners to support the Health Plan and customer experience.
• Provides professional, efficient, and timely service to enhance member and provider satisfaction and retention.
• Utilizes resources to resolve inquiries with First Call Resolution in mind.
• Shares ideas to improve processes and systems and participates in training and skill development.
• Maintains high integrity and privacy standards in line with corporate policies.

Skills

Customer service

Communication

Multichannel support

Record keeping

Problem solving

Time management

Education

High School diploma

Tools

Windows OS

CRM software

Job description

Lifetime Benefit Solutions, Inc. seeks a Customer Service Representative to resolve inquiries about benefits, claims, and enrollment via phone, email, and fax. Training begins at hire to master one line of business, with a second line to be completed within 12 months to support multiple lines as needed.

The role emphasizes high-quality service, privacy compliance, and reliable attendance. Opportunities may exist for remote work on a case-by-case basis.