Health Plan Applications Manager

cookchildrens; Fort Worth (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

Cook Children's Enterprise Systems seeks an Health Plan Applications Administration Manager to lead analysts supporting Health Plan applications, ensuring functionality and performance using established IS methods. You will partner with business leaders to translate needs into IT solutions, prioritize changes, and manage software updates.

The role requires a Bachelor's degree, 5+ years in business and information systems, Epic/Tapestry/Health Planet familiarity, and strong customer service with

Qualifications

• Bachelor's degree required with strong information systems knowledge.
• Experience in health care operations and IT management preferred.
• Excellent customer service focus and cross‑functional collaboration.

Responsibilities

• Manages analysts supporting Health Plan applications and resources.
• Oversees configuration, workflows, data conversions, data validation and reports.
• Partners with business leaders to translate needs into IT solutions.
• Prioritizes resource allocation and manages software updates.
• Ensures naming/ numbering standards and maintains stakeholder relationships.

Skills

Customer service

Interpersonal communication

Problem solving

Time management

Team leadership

Education

Bachelor's degree

Tools

Epic Systems

Tapestry

Health Planet

Job description

Location:

Medical Office Building-Fort Worth (750 8th Ave)

Department:

Enterprise Systems

Shift:

Standard Weekly Hours:

Standard Weekly Hours:

40

Summary:

The Health Plan Applications Administration Manager is a key role and is responsible for the management of analysts that support and optimize an assigned set of Health Plan applications and resources. This team maintains appropriate application functionality and performance while utilizing established CCHCS IS methodologies. Responsibilities of the Health Plan IS Manager include, but are not limited to: Manages support, issues, application configuration, workflows, data conversions, data validation, reports etc. The Manager partners with business leaders and supports and analyzes business operations during for technical requirements and design decisions. Works closely with Business Leaders to understand business problems and opportunities with eye for technology approaches and collaborates with other IT leaders to recommend IT systems solutions to support the business strategy. Prioritizes and aligns resources for requested changes to applications. Manages software updates. Ensures system standardization of naming and numbering conventions. Manages the business relationships among end users, third parties and Epic teams including communications, facilitation, and escalation. Staff Management responsibility providing leadership direction and support for the team.

Education:

Bachelor's degree required. 5 years of progressively responsible and applicable business and information systems knowledge. Demonstrated experiences with system configuration. Experience with managed health care organizations and/or insurance operations. 4 years of prior IT management experience with a minimum of two years' experience with health care information systems. Self-motivated and directed. Ability to meet deadlines, multi-task, problem-solve and use appropriate technologies and business tools. Excellent interpersonal skills with a strong customer service focus. Prior experience with Epic Systems, Tapestry and Health Planet is preferred. Ability to set and manage priorities to meet timeline deliverables. Excellent written, oral, and interpersonal communication skills. Promotes a team-oriented, collaborative environment, and ability to successfully plan, organize and manage work. Understanding of Project management concepts, project life cycles, with a deep understanding of the requirements, specifications, testing and implementation phases.

Certification/Licensure:

Epic certification required within 9 month of employment. ITIL Foundation certification preferred.

About Us:

Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Cook Children's is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.