IT Application Analyst / Clinical Application Analyst - Professional Billing

UMC Health System; United States; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Resilience program

Discounted Pharmacy

Cash Retention Bonus

Retirement Benefits w/Employer Match

Job summary

UMC Health System is seeking an IT Application Analyst-Associate responsible for supporting Epic and third-party applications. This role includes implementation, optimization, and maintenance, possibly allowing hybrid or fully remote work for qualified candidates.

Candidates should possess a strong background in IT and healthcare, specifically with Epic EHR, and must have an RN License.

Benefits include various wellness programs, retirement benefits with employer match, and comprehensive insurance options.

Qualifications

• Minimum of two years recent experience in IT, healthcare, EHR development, and/or implementation.
• Experience with Epic EHR preferred.
• RN License to practice professional nursing in Texas required.

Responsibilities

• Design, build, and test Epic and 3rd party applications for implementation.
• Perform comprehensive testing and document progress.
• Coach and mentor junior team members.

Skills

Effective verbal and written communication

Outstanding analytical and problem solving/resolution skills

Knowledge of healthcare operations, workflows

Education

High School Diploma or GED

Bachelor’s highly recommended

Tools

Epic EHR

ITIL certification

Job description

Job Summary

This position is an IT Application Analyst-Associate responsible for providing support for Epic and 3rd party applications used by supported departments. The role includes implementation, support, maintenance, and optimization of applications, systems, and technologies. This hybrid role may be local or fully remote for experienced/certified candidates.

Responsibilities

• Design, build, and test Epic and 3rd party applications for implementation, optimization, and ongoing support.
• Perform comprehensive testing for all designated applications, documenting testing progress, reporting, and resolving identified issues.
• Facilitate workflow design and validation in collaboration with end users.
• Assess and document workflows for assigned applications by interviewing/shadowing users.
• Determine areas for improvement and optimize workflows for existing applications, ensuring that design and build are completed successfully, clearly documented, and integration testing performed.
• Follow process methodologies, policies and procedures for software support and maintenance to ensure the integrity of electronic data.
• Recommend technology solutions that can improve the quality and efficiency of clinical and operational processes.
• React quickly and appropriately to situations, anticipating needs, making informed decisions, and seizing opportunities.
• Coach and mentor junior team members.
• Complete assigned tasks per defined project scope, timelines, and budgets for implementations and may work on multiple implementations simultaneously.
• Update assigned requests and project tasks, and communicate status updates effectively.
• Report risks for projects or requests promptly to the appropriate team members and manager.
• Participate in coordinating installation of application changes following change control processes.
• Assess incoming incidents and work to resolve issues, or if unable to resolve, escalated appropriately.
• Utilize standard departmental process and tools to ensure Service Line Agreement (SLA) compliance.
• Participate in on‑call coverage responsibilities.
• Adjust work hours as necessary to accommodate scheduled/unscheduled downtimes and implementations.
• Perform other related duties and responsibilities as required or requested.

Education and Experience

• High School Diploma or GED (Bachelor’s highly recommended).
• Minimum of two (2) years recent experience in IT, healthcare, EHR development, and/or implementation.
• Experience with Epic EHR preferred.
• Knowledge of industry standard practices in application support function.

Licensure & Certifications

• RN License to practice professional nursing in the state of Texas required.
• Certification in the assigned (1) Epic Application required within six (6) months of hire and within 2 attempts.
• ITIL certification preferred.
• Maintain clinical licensure or certification in accordance with the governing board; responsible for required training.

Knowledge, Skills, and Abilities

• Effective verbal and written communication.
• Ability to interpret and complete technical assignments with minimal supervision.
• Professional interaction with a diverse group of end users, internal/external teams, and vendors.
• Knowledge of healthcare operations, workflows, policies, and regulations.
• Ability to work effectively in a fast‑paced and dynamic environment.
• Outstanding analytical and problem solving/resolution skills.
• General knowledge and understanding of supported applications.
• Ability to understand and redefine processes to implement technology solutions.
• Detail oriented, well‑organized, and demonstrate ownership for project success.
• Excellent customer service qualities.

Interaction with Other Departments

• Internal: Collaboration with UMC departments, medical staff, technical personnel at TTUHSC and UMC Physicians, and future connect affiliates.
• External: Work with multiple vendors from a support perspective.

Physical Capabilities

• Medium demand; walking, sitting, standing most of the time while on duty.
• Occasional lifting of equipment required.
• Adequate hand/eye coordination and fine motor skills required for typing.
• Talking and hearing essential in dealing with co‑workers and customers.

Environmental / Working Conditions

• Work in a well‑lit, heated, and ventilated building.
• Hours may vary to accommodate the needs of other departments or system maintenance.
• Many system management functions can only be performed during non‑peak hours.
• Normal work hours are from 8:00am – 5:00pm Monday – Friday.

Equal Employment Opportunity

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Request for accommodations in the hire process should be directed to UMC Human Resources.

Benefits

• Resilience program
• Emotional, Physical, Spiritual, Financial
• Career Community
• On‑site Professional Counselors (EAP)
• Discounted Pharmacy
• Cash Retention Bonus (only one in our region)
• Retirement Benefits w/Employer Match
• PTO & Extended Illness
• Medical, Dental, & Vision Insurance
• More information available at https://apps.umchealthsystem.com/documents/wellness.pdf