Health Insurance Navigator & Enrollment Advocate

PACS Pennyrile Allied Community Services; Marion (KY); On-site; USD 35,000 - 48,000; Full time

Job summary

PACS Pennyrile Allied Community Services seeks a qualified candidate to serve as a health insurance outreach and enrollment support specialist in Kentucky. You will assist consumers with insurance choices, explain subsidies and plan details, and help people enroll in appropriate Qualified Health Plans.

The role emphasizes clear, impartial information, cultural and linguistic accessibility, and coordination with state agencies to resolve questions, grievances, or enrollment issues while

Qualifications

• Strong computer skills.
• Excellent written and verbal communication.
• Reliable transportation and a valid driver’s license.
• Must pass background check and pre-employment drug screen.

Responsibilities

• Participate in KYNECT training and certification to understand the portal and program.
• Assist consumers in understanding insurance choices, subsidies, and cost-sharing.
• Help consumers select a Qualified Health Plan with consumer decision control.
• Pursue ongoing education to update job knowledge.
• Maintain expertise in eligibility, enrollment, and program specifications.
• Conduct public education to raise program awareness.
• Provide fair, impartial information, acknowledging Medicaid/CHIP.
• Refer enrollees to health insurance consumer assistance or ombudsman as needed.
• Communicate information in culturally and linguistically appropriate ways.
• Confirm inquiries, research information, and ensure customer understanding.
• Keep reports and records of services performed and individuals assisted.

Skills

Computer skills

Communication skills

Driver's license

Reliable transportation

Background check

Drug screen

Education

HS diploma

Job description

PACS Pennyrile Allied Community Services seeks a qualified candidate to serve as a health insurance outreach and enrollment support specialist in Kentucky. You will assist consumers with insurance choices, explain subsidies and plan details, and help people enroll in appropriate Qualified Health Plans.

The role emphasizes clear, impartial information, cultural and linguistic accessibility, and coordination with state agencies to resolve questions, grievances, or enrollment issues while