Health Information Concierge

Tanana Chiefs Conference; Fairbanks (AK); On-site; USD 24,796 - 30,307; Full time

Job summary

Health Records in Fairbanks, AK seeks a Receptionist to provide front-line administrative support to the HIM department. You will be the primary contact for calls, emails, mail, and requests, ensuring timely routing and documentation while safeguarding PHI in accordance with HIPAA and tribal/state/federal privacy rules.

The role emphasizes professional communication, strong organization, and the ability to handle confidential information in a busy healthcare setting.

Qualifications

• High school diploma or GED or equivalent.
• Experience in customer service in admin, office, or healthcare settings preferred.
• Background check required under federal regulations and Alaska state rules.
• Ability to maintain confidentiality and learn HIPAA/privacy regulations.

Responsibilities

• Support HIM staff by performing general clerical and administrative tasks to improve workflow efficiency.
• Receive, sort, and distribute incoming and outgoing mail related to HIM activities.
• Serve as primary administrative point of contact for HIM inquiries from patients, staff, providers, and external entities.
• Answer and triage incoming telephone calls for the HIM department; provide general information and route calls to appropriate staff.
• Monitor, sort, and distribute incoming emails and faxes; respond to routine inquiries and forward requests requiring action to appropriate HIM staff.
• Route administrative requests, including Release of Information and record inquiries, to ensure timely processing.
• Maintain strict confidentiality of protected health information and comply with HIPAA and privacy regulations.
• Maintain workload and daily productivity and report findings to the HIM Manager.

Skills

Customer service

Communication

HIPAA/privacy

Microsoft Office

Data entry

Attention to detail

Time management

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Email

Internet research

Job description

Health Records in Fairbanks, AK seeks a Receptionist to provide front-line administrative support to the HIM department. You will be the primary contact for calls, emails, mail, and requests, ensuring timely routing and documentation while safeguarding PHI in accordance with HIPAA and tribal/state/federal privacy rules.

The role emphasizes professional communication, strong organization, and the ability to handle confidential information in a busy healthcare setting.