Health Emergency Communications Operator — Evening Shift

Stormont Vail Health; Topeka (KS); On-site; USD 34,000 - 42,000; Full time

Job summary

Stormont Vail Health in Topeka is looking for a Telecom Operator for the Health Connections team. You will handle inbound and outbound calls, monitor alarms, and issue emergency communications while maintaining professional interactions with patients and staff.

The role requires familiarity with the HICS emergency notification process, ability to multitask under interruptions, and precise documentation of actions taken. Evening shift is available as part of a full-time schedule.

Qualifications

• 3 months of related experience.
• Knowledgeable in the HICS Emergency Notification Process.
• Demonstrates a good working knowledge of all processes.

Responsibilities

• Answering and distributing all incoming calls in a timely and accurate manner.
• Provide operator assistance to all callers as needed/requested.
• Monitor the Simplex system and take appropriate actions when necessary.
• Activate EMERGENCY TONE for Code Blue and Severe Weather when required.
• Answer the 6444 Emergency Assistance Line following policy/procedure.
• Make overhead announcements including Code Blue, Severe Weather, and Fire Alarm.
• Monitor weather services and implement department procedures.
• Initiate Emergin pages as requested per policy.
• Document and log detailed records of processes.
• Identify potential system problems and notify management.
• Send alerts via Vocera Web Console and contact on-call staff as needed.
• Issue loaner equipment per policy/procedure.

Skills

HICS Emergency Notification Process

Multitasking

Tools

Simplex System

Vocera Web Console

Job description

Stormont Vail Health in Topeka is looking for a Telecom Operator for the Health Connections team. You will handle inbound and outbound calls, monitor alarms, and issue emergency communications while maintaining professional interactions with patients and staff.

The role requires familiarity with the HICS emergency notification process, ability to multitask under interruptions, and precise documentation of actions taken. Evening shift is available as part of a full-time schedule.