Telecom Operator - Health Connections - PT - Evening

Stormont Vail Health; Topeka (KS); On-site; USD 34,000 - 42,000; Full time

Job summary

Stormont Vail Health in Topeka is looking for a Telecom Operator for the Health Connections team. You will handle inbound and outbound calls, monitor alarms, and issue emergency communications while maintaining professional interactions with patients and staff.

The role requires familiarity with the HICS emergency notification process, ability to multitask under interruptions, and precise documentation of actions taken. Evening shift is available as part of a full-time schedule.

Qualifications

• 3 months of related experience.
• Knowledgeable in the HICS Emergency Notification Process.
• Demonstrates a good working knowledge of all processes.

Responsibilities

• Answering and distributing all incoming calls in a timely and accurate manner.
• Provide operator assistance to all callers as needed/requested.
• Monitor the Simplex system and take appropriate actions when necessary.
• Activate EMERGENCY TONE for Code Blue and Severe Weather when required.
• Answer the 6444 Emergency Assistance Line following policy/procedure.
• Make overhead announcements including Code Blue, Severe Weather, and Fire Alarm.
• Monitor weather services and implement department procedures.
• Initiate Emergin pages as requested per policy.
• Document and log detailed records of processes.
• Identify potential system problems and notify management.
• Send alerts via Vocera Web Console and contact on-call staff as needed.
• Issue loaner equipment per policy/procedure.

Skills

HICS Emergency Notification Process

Multitasking

Tools

Simplex System

Vocera Web Console

Job description

## Telecom Operator - Health Connections - FT - EveningApplylocations: Topeka, KStime type: Full timeposted on: Posted Todayjob requisition id: req23480Position Status:Full timeShift:Second Shift (Evenings - Less than 12 hours per shift) (United States of America)Hours per week:40Job Information Exemption Status: Non-Exempt A Brief Overview The Telecommunications Operator is responsible for handling all incoming and outgoing calls requiring assistance. The operator will monitor alarms, take appropriate actions and make emergency overhead announcements when necessary. The operator will use multiple software systems to initiates text messaging to medical center staff. The operator reports system difficulties to the proper authority. The Operator must provide detailed documentation of process completion that may be referenced at a later date. Special emphasis is placed upon presenting and exhibiting a professional, pleasant and positive demeanor when dealing with patients, employees, and all other customers of the organization. Experience Qualifications* 3 months of related experience. RequiredSkills and Abilities* Knowledgeable in the HICS Emergency Notification Process. (Required proficiency)* Demonstrates a good working knowledge of all processes associated with the Telecommunications Operator position. (Required proficiency)* Capable of multi-tasking with numerous interruptions. (Required proficiency)What you will do* Responsible for answering and distributing all incoming calls in a timely and accurate manner. Responsible for providing operator assistance to all callers as needed/requested.* Responsible for monitoring the Simplex system and take appropriate actions when / if necessary.* Responsible for activating the EMERGENCY TONE as needed for Code Blue and designated Severe Weather. Responsible for answering 6444 Emergency Assistance Line and following the policy / procedure.* Responsible for making overhead announcements, which may include Code Blue, Severe Weather alert, and Fire Alarm.* Responsible for monitoring the National Weather service radio, Local TV station, and / or National Weather Service email and implementing department procedure.* Responsible for initiating the Emergin pages as requested/needed per procedure/policy.* Responsible for documenting and keeping detailed records in appropriate logs within the Telecommunications department.* Responsible for recognizing potential process / system problems that could cause outages and / or delays and notifying appropriate management.* Responsible for sending alerts and / or messages through Vocera Web Console.* Responsible for contacting various On-Call staff as needed/requested per policy / procedure, including Administrator On-Call.* Responsible for issuing “loaner” equipment such as, pagers, Vocera devices, Verizon cell phones, UBIDuo and speaker phones per policy/procedure as needed/requested.Required for All Jobs* Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health* Performs other duties as assignedPatient Facing Options* Position is Not Patient FacingRemote Work Guidelines* Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.* Stable access to electricity and a minimum of 25mb upload and internet speed.* Dedicate full attention to the job duties and communication with others during working hours.* Adhere to break and attendance schedules agreed upon with supervisor.* Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.Remote Work Capability* HybridScope* No Supervisory Responsibility* No Budget Responsibility No Budget ResponsibilityPhysical Demands* Balancing: Occasionally 1-3 Hours* Carrying: Occasionally 1-3 Hours* Climbing (Ladders): Rarely less than 1 hour* Climbing (Stairs): Rarely less than 1 hour* Crawling: Rarely less than 1 hour* Crouching: Rarely less than 1 hour* Driving (Automatic): Rarely less than 1 hour* Driving (Standard): Rarely less than 1 hour* Eye/Hand/Foot Coordination: Frequently 3-5 Hours* Feeling: Rarely less than 1 hour* Grasping (Fine Motor): Occasionally 1-3 Hours* Grasping (Gross Hand): Occasionally 1-3 Hours* Handling: Occasionally 1-3 Hours* Hearing: Frequently 3-5 Hours* Kneeling: Rarely less than 1 hour* Lifting: Occasionally 1-3 Hours up to 10 lbs* Operate Foot Controls: Rarely less than 1 hour* Pulling: Occasionally 1-3 Hours up to 10 lbs* Pushing: Occasionally 1-3 Hours up to 10 lbs* Reaching (Forward): Occasionally 1-3 Hours up to 10 lbs* Reaching (Overhead): Occasionally 1-3 Hours up to 10 lbs* Repetitive Motions: Frequently 3-5 Hours* Sitting: Frequently 3-5 Hours* Standing: Occasionally 1-3 Hours* Stooping: Rarely less than 1 hour* Talking: Frequently 3-5 Hours* Walking: Occasionally 1-3 HoursWorking Conditions* Burn: Rarely less than 1 hour* Chemical: Rarely less than 1 hour* Combative Patients: Rarely less than 1 hour* Dusts: Rarely less than 1 hour* Electrical: Rarely less than 1 hour* Explosive: Rarely less than 1 hour* Extreme Temperatures: Rarely less than 1 hour* Infectious Diseases: Rarely less than 1 hour* Mechanical: Rarely less than 1 hour* Needle Stick: Rarely less than 1 hour* Noise/Sounds: Rarely less than 1 hour* Other Atmospheric Conditions: Rarely less than 1 hour* Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour* Radiant Energy: Rarely less than 1 hour* Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour* Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour* Hazards (other): Rarely less than 1 hour* Vibration: Rarely less than 1 hour* Wet and/or Humid: Rarely less than 1 hourStormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.