Healthcare Communications Operator: Switchboard & Alerts

Salem Health Hospitals & Clinics; Salem (OR); On-site; USD 42,000 - 60,000; Full time

Job summary

Salem Health in Salem, Oregon, is seeking a communication operator for the Solution Center. You will manage the hospital's switchboard, accurately process messages, coordinate emergency communications, and support on-call scheduling.

The role is unscheduled/per diem, non-exempt with staggered shifts between 5:00 am and 10:00 pm and variable call coverage, requiring attention to detail and the ability to stay calm under pressure.

Qualifications

• One year of contact center experience or one year of customer service experience.

Responsibilities

• Operate the hospital switchboard system by promptly answering and directing calls to the appropriate location department or individual.
• Manage multiple phone lines efficiently while maintaining composure, accuracy, and exceptional service.
• Record, prioritize, and relay messages for physicians, advanced practice providers, nurses, allied health professionals, and other healthcare staff according to established procedures and communication preferences.
• Activate emergency codes promptly and accurately, notifying appropriate medical staff, security personnel, and emergency response teams while remaining calm during critical situations.
• Participate in projects to improve processes and eliminate waste in workflows.
• Perform other duties as assigned by Solution Center Leadership.

Skills

Customer service

Job description

Salem Health in Salem, Oregon, is seeking a communication operator for the Solution Center. You will manage the hospital's switchboard, accurately process messages, coordinate emergency communications, and support on-call scheduling.

The role is unscheduled/per diem, non-exempt with staggered shifts between 5:00 am and 10:00 pm and variable call coverage, requiring attention to detail and the ability to stay calm under pressure.