Health Data Product Expert - Compass (Remote-Ready)

Veeva Systems; United States; Hybrid; USD 65,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible PTO

Retirement programs

Charitable giving program

Job summary

Veeva Systems is seeking a Product Expert to lead customer relationships and support the Compass suite of products. This role involves facilitating customer onboarding, managing inquiries, and driving customer success through effective relationship management and support.

The ideal candidate will possess strong analytical skills and a background in life sciences or health tech, with previous experience in customer-facing roles. This position offers a flexible work environment, and the chance to make a significant impact in the life sciences industry.

Qualifications

• 6+ years of experience in a customer-facing or internal analytical role.
• Understanding of customer use cases in life sciences.
• Ability to manage multi-layered relationships across departments.

Responsibilities

• Lead customer engagements from contracting onward.
• Guide customers on best practices for Compass.
• Communicate effectively about product releases.

Skills

Customer relationship management

Data analytics

Problem-solving

Communication skills

Tools

Veeva Vault

Demo/video editing software

Job description

Veeva Systems is seeking a Product Expert to lead customer relationships and support the Compass suite of products. This role involves facilitating customer onboarding, managing inquiries, and driving customer success through effective relationship management and support.

The ideal candidate will possess strong analytical skills and a background in life sciences or health tech, with previous experience in customer-facing roles. This position offers a flexible work environment, and the chance to make a significant impact in the life sciences industry.