Health Data Product Expert, Compass (Post-Sales)

Veeva Systems; Philadelphia (Philadelphia County); On-site; USD 65,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision, and life

Flexible PTO

Retirement programs

1% charitable giving

Job summary

Veeva Systems is seeking a Product Expert for Veeva Compass to own customer relationships and champion post-sales support for Compass Patient, Prescriber, and National customers. You will onboard, train on the Compass UI, handle data ingest, investigations, and release education, driving ongoing customer value.

You will also voice customer needs to influence the Compass product roadmap and create internal/external collateral to drive adoption.

Qualifications

• 6+ years in a customer-facing role at a consulting, health-tech, or life sciences company.
• Experience with industry data products/partners like IQVIA, Komodo.
• Deep understanding of life sciences data use cases (analytics, segmentation, incentives).
• Ability to translate data/technical requirements for business and technical audiences.
• Able to manage multi-layered relationships across departments and travel occasionally.

Responsibilities

• Lead customer engagements as primary contact from contracting onward.
• Understand customer objectives and data workflows to ensure success with Compass.
• Maintain updated customer information in Veeva Vault.
• Guide customers on best practices for Compass access and use.
• Act as liaison between customer and internal Veeva teams.
• Communicate product updates and roadmap; demonstrate value of Compass.
• Capture feedback and gaps for Product roadmap input.
• Create training collateral and user guides.
• Collaborate with Product to deliver education and community engagement.

Skills

Customer-facing experience

Life sciences domain knowledge

Data product understanding

Communication and presentation

Relationship management

Travel readiness

Tools

IQVIA

Komodo

Job description

Veeva Systems is seeking a Product Expert for Veeva Compass to own customer relationships and champion post-sales support for Compass Patient, Prescriber, and National customers. You will onboard, train on the Compass UI, handle data ingest, investigations, and release education, driving ongoing customer value.

You will also voice customer needs to influence the Compass product roadmap and create internal/external collateral to drive adoption.