TERM Government Assistance Eligibility Supervisor, Grade N24

Montgomery County, MD; Silver Spring (MD); Presencial; USD 82.000 - 125.000; Jornada completa

Descripción de la vacante

Montgomery County is seeking a dedicated Government Assistance Eligibility Supervisor for a one-year term. The role oversees a team evaluating eligibility for health coverage programs, ensuring ACA compliance and timely enrollments through Maryland Health Connection.

Requirements include a bachelor’s degree and at least three years of experience in public assistance programs, with potential evening/weekend hours.

Formación

• Bachelor’s degree from an accredited college or university.
• Three years of experience as a journey-level specialist in financial assistance program delivery, or equivalent.
• Evening and weekend availability may be required.

Responsabilidades

• Supervise daily activities of GAES I staff to ensure accurate eligibility determinations and enrollments through Maryland Health Connection.
• Perform ongoing quality control and monitor GAES I casework for ACA compliance and MHBE guidance.
• Track GAES productivity, prepare weekly/monthly reports, and support performance improvements.
• Manage staffing, attendance records, coverage schedules, and office readiness; address personnel issues.
• Provide policy clarification and informal training on ACA programs and system usage; mentor new staff.
• Address complex consumer issues and escalations; refer cases per MHBE protocols when appropriate.
• Suggest and implement process improvements to increase efficiency and expand access to health coverage.

Conocimientos

Staff supervision

Quality control

Performance monitoring

Policy guidance

Customer service

Multilingual skills (Spanish)

Educación

Bachelor's degree

Herramientas

Maryland Health Connection

Enrollment systems

Descripción del empleo

Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $82,352 to $125,322, based on the candidate’s qualifications and experience.

TERM Government Assistance Eligibility Supervisor

This is a one-year term position with an expiration date of July 1, 2027

WHO WE ARE

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services (HHS) is responsible for delivery of the County’s public health and human services that meets the needs of our community’s most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

WHO WE ARE LOOKING FOR

The Office of Eligibility and Support Services (OESS) is currently recruiting for a dedicated and service-driven professional to join the Connector Entity team as a TERM Government Assistance Eligibility Supervisor. OESS serves as the primary entry point for residents seeking public health, federal, and state assistance. Its mission is to help low-income families and individuals meet basic needs by determining eligibility for social services, healthcare access programs, and financial assistance. This position oversees staff who assist residents in applying for health coverage through Maryland Health Connection, including Medicaid, MCHP, and private health insurance plans. The Supervisor ensures effective daily operations and compliance with state and federal program requirements.

Core duties of this position will include, but are not limited to:

• Leading CE-GAES Team Operations: Supervising the daily activities of certified Health Insurance GAES I’s to ensure timely, accurate, and compliant eligibility determinations and enrollments through Maryland Health Connection (MHC), including Medicaid, MCHP, Qualified Health Plans, and Stand Alone Dental Plans.
• Performing Quality Control and Monitoring. Conducting ongoing quality assurance on GAES I casework to minimize errors, ensuring compliance with ACA regulations and Maryland Health Benefit Exchange (MHBE) guidance, and initiating corrective actions, as needed.
• Managing Productivity and Performance: Tracking GAES productivity, preparing weekly and monthly reports, conducting performance evaluations, and supporting continuous improvement in alignment with program goals.
• Overseeing Staffing and Scheduling: Maintaining staff attendance records, managing coverage schedules, ensuring office operational readiness, and addressing personnel issues and public complaints in accordance with county policies.
• Supporting Training and Policy Implementation: Providing policy clarification, technical guidance, and informal training on ACA programs, system usage, and customer service procedures; and assisting in onboarding and mentoring new staff.
• Handling Consumer Issues and Escalations: Supporting CAES in addressing complex consumer issues and system challenges, following MHBE’s escalation protocols and referring cases to the Health Education and Advocacy Unit or Maryland Insurance Administration (MIA) when appropriate.
• Ensuring Program Efficiency and Innovation: Assisting in developing and implementing improvements to streamline operations, enhancing service delivery, and supporting the department’s mission to expand access to affordable health coverage.

ADDITIONAL INFORMATION

Evening and Weekend Hours: This position requires the ability to work some evenings and weekends.

Multilingual Skills: Candidates with multilingual communication skills (verbal and written) in Spanish are encouraged to apply.

Education: Graduation from an accredited college or university with a bachelor’s degree.

Experience: Three (3) years of experience as a journey-level specialist in financial assistance program delivery, or three years of equivalent work experience.

Equivalency: An equivalent combination of education and experience may be substituted.

Preferred Criteria

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas:

1. Experience supervising or leading staff who utilize enrollment systems to assist customers with obtaining health insurance, including Medicaid and/or Private health plans
2. Experience interpreting and applying federal and state regulations related to health coverage programs
3. Proficient in using eligibility systems or enrollment platforms, such as Maryland Health Connection or similar portals
4. Experience delivering direct customer service to individuals seeking health insurance coverage, including assistance with eligibility, plan selection, or enrollment

Interview Criteria

Interview preference criteria will be used pertaining to:

1. Demonstrated experience supervising or leading a team in a health or human services program.
2. Familiarity with ACA-related programs, including Medicaid, MCHP, QHPs, and state enrolment systems.
3. Proven ability to monitor staff performance, ensure compliance with program requirements, and implement corrective actions.
4. Strong written and verbal communication skills, including experience with technical guidance, staff coaching, or training.
5. Ability to manage competing priorities while maintaining service quality in a fast-paced, client-facing environment.