Health Benefits Support Specialist

Canon Recruiting Group; Pennington (NJ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health care

401(k) savings plans

Job summary

Canon Recruiting is seeking a Customer Service Representative (Health Benefits) to support Health Savings Accounts offered through employer-sponsored plans. The role involves providing clear information about accounts and handling service requests such as claims, debit cards, and password resets.

You will authenticate clients and comply with policies while assisting internal partners and customers. The position requires at least two years of customer service experience and strong communication

Qualifications

• At least two years of customer service experience.
• Previous call center experience is strongly preferred.
• Strong computer literacy and the ability to navigate multiple screens and systems simultaneously.
• Proficiency in Microsoft Outlook, Word, and PowerPoint.
• Excellent written and verbal communication skills, including strong grammar.
• Ability to work effectively in a fast-paced, high-volume, and continuously changing environment.
• Strong problem-solving, customer service, and de-escalation skills.

Responsibilities

• Provide clients and internal partners with clear, complete, and accurate responses at the point of contact.
• Assist consumers with Health Savings Account questions and service requests.
• Guide consumers through filing claims, ordering debit cards, and locating account statements.
• Assist with password resets and suspend cards that have been lost or stolen.
• Deliver effective and efficient operational support to internal business partners, customers, and prospective clients.
• Accurately authenticate clients and fully comply with established policies and procedures.
• Proactively identify and escalate potential risks.
• Navigate multiple applications and tools to research policies, products, services, and account issues.
• Resolve client account concerns accurately and efficiently.
• Provide a positive customer experience that helps improve customers’ financial lives.

Skills

Customer service experience

Call center

Strong communication

De-escalation

Problem solving

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Job description

Canon Recruiting is seeking a Customer Service Representative (Health Benefits) to support Health Savings Accounts offered through employer-sponsored plans. The role involves providing clear information about accounts and handling service requests such as claims, debit cards, and password resets.

You will authenticate clients and comply with policies while assisting internal partners and customers. The position requires at least two years of customer service experience and strong communication