Health & Benefits Client Support Specialist

Marsh McLennan Agency; Richmond (VA); Hybrid; USD 36,000 - 66,000; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement

Hybrid work – minimum 3 days in office

Charitable contribution match programs

Stock purchase opportunities

Job summary

Marsh McLennan Agency in the United States is seeking a Client Support Associate for our Employee Health & Benefits team. You will coordinate day-to-day requests, track claims and eligibility, and help prepare client proposals with organized data and materials.

You will work closely with the Client Manager, Strategic, or Consultant to support client strategy, manage project trackers, and maintain strong client relationships while meeting compliance requirements and deadlines.

Qualifications

• Bachelor's Degree required or equivalent work experience.
• Strong client service and communication skills — able to work professionally with internal teams, clients, and outside vendors in a customer service environment.
• Strong analytical and problem-solving skills — able to interpret policies and regulations, support decision-making, and apply basic math and accounting knowledge as needed.
• Excellent organization and technical proficiency — able to manage multiple priorities in a fast-paced environment while using Microsoft Office tools, especially Outlook, Excel, Word, and PowerPoint.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

Responsibilities

• (Not explicitly provided in the HTML)

Skills

Client service

Communication

Analytical thinking

Problem solving

Organization

Technical proficiency

Work authorization (US)

Education

Bachelor's degree or equivalent

Job description

Marsh McLennan Agency in the United States is seeking a Client Support Associate for our Employee Health & Benefits team. You will coordinate day-to-day requests, track claims and eligibility, and help prepare client proposals with organized data and materials.

You will work closely with the Client Manager, Strategic, or Consultant to support client strategy, manage project trackers, and maintain strong client relationships while meeting compliance requirements and deadlines.