Head Usher

ASM Global-SMG; United States; On-site; USD 30,000 - 40,000; Full time

Job summary

ASM Global-SMG is seeking enthusiastic individuals to provide guest services at events across the United States. Responsibilities include greeting guests, assisting with ticketing, supervising ushers, and resolving guest complaints, all while maintaining a professional demeanor.

The ideal candidate should possess excellent customer service skills, a positive attitude, and the ability to work in a fast-paced environment with flexible scheduling.

Qualifications

• Great customer service skills and a positive attitude necessary.
• Ability to take direction and work well with others.
• Must be on time and maintain reliable attendance.

Responsibilities

• Greet guests and provide event information.
• Maintain supervision over Ushers and Ticket takers.
• Assist guests with disabilities and resolve complaints.

Skills

Customer service skills

Positive attitude

Team collaboration

Flexibility in schedule

Reliability in attendance

Job description

Responsibilities

• Enthusiastically greet guests and provide event information.
• Maintain sufficient supervision over the Ushers and Ticket takers performing their assigned responsibilities.
• Assure that Ushers and Ticket Takers are following the policies and practices of the venues.
• Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, and refuse admittance to guests without a ticket.
• Assist all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed.
• Proactively approach guests that may have questions, difficulty, or a complaint.
• Creatively resolve complaints and/or problems.
• Identify and respond to emergencies.
• Remain calm and direct guests to the designated area of safety in the event of an emergency.
• Adhere to the dress code and present yourself in a profession, friendly, and approachable manner.
• All other duties and responsibilities as assigned.

Skills and Abilities

• Must have great customer service skills, a positive attitude, and a willingness to learn and work in a team atmosphere.
• Ability to take direction well and work well with others.
• Must be able to be on time for your shift and maintain reliable attendance.
• Must be able to work a flexible schedule that can include days, nights, weekends, and holidays.
• Work hours are event based and non-guaranteed.

Working Conditions

• Tasks are performed with moderate supervision.
• Walking & standing occurs 95% of the time (6-8 hours per shift).
• Employees may be assigned to work positions located outside.
• Employees may be scheduled to work until 12:00am or later.
• Ability to work in a loud, fast-paced environment.
• Employee should use precautions & follow safety guidelines.