Usher, Greeter, Ticket Taker (Guest Services)

Live Nation; Hartford (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Dormont Manufacturing Co is seeking guest service staff to help ensure a smooth and welcoming experience for attendees at our events. You will greet guests, assist with seating, verify tickets, and help maintain a safe and clean venue environment.

The role requires excellent communication, the ability to handle complaints, and the stamina to walk and assist guests throughout events. Training is provided, and opportunities exist to contribute to a high-quality guest experience.

Qualifications

• High School Diploma or equivalent preferred.
• 1+ year in a guest service role preferred.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.

Responsibilities

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seat, and examine tickets for entry to various seat levels during the event.
• Assist with keeping the venue safe, clean and presentable to the guest.
• Resolve guest complaints or problems.
• Examine tickets or passes to verify authenticity.
• Provide assistance to guests with special needs, such as helping with seat accommodations.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• May assist in verifying staff credentials to generally restricted areas.
• Assist patrons by giving directions to places inside or outside the venue.
• Ensure guests are safely enjoying the show.
• May help at informational kiosks or displays around the venue.

Skills

Excellent communication

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Job Summary

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

Job Functions

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seat, and examine tickets for entry to various seat levels during the event.
• Assist with keeping the venue safe, clean and presentable to the guest.
• Resolve guest complaints or problems.
• Examine tickets or passes to verify authenticity.
• Provide assistance to guests with special needs, such as helping with seat accommodations.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• May assist in verifying staff credentials to generally restricted areas.
• Assist patrons by giving directions to places inside or outside the venue.
• Ensure guests are safely enjoying the show.
• May help at informational kiosks or displays around the venue.

Qualifications

• High School Diploma or equivalent preferred.
• At least 1+ year in a guest service role preferred.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs+.