Head Usher

asmglobal; Toledo (OH); On-site; USD 16,531 - 24,796; Part time

Job summary

asmglobal seeks friendly ushers to greet guests, scan tickets, assist with seating, and enforce venue policies at events in Toledo, Ohio. You will support Usher and Ticket Taker teams to ensure smooth guest flow and compliance with venue rules.

Successful candidates provide outstanding customer service, are reliable, and can work a flexible schedule that includes evenings, weekends, and holidays in a fast-paced, loud environment.

Qualifications

• Must provide excellent customer service and maintain a positive attitude.
• Ability to work well with others in a team environment.
• Must be reliable with good attendance and punctuality.
• Must be able to work a flexible schedule including days, nights, weekends and holidays.

Responsibilities

• Greet guests enthusiastically and provide event information.
• Supervise Ushers and Ticket Takers to ensure responsibilities are performed.
• Enforce venue policies with Ushers and Ticket Takers.
• Scan tickets, answer questions, assist guests with seating, and check entry for locations.
• Assist guests with disabilities including ADA accommodations as needed.
• Approach guests proactively to handle questions, difficulties or complaints.
• Creatively resolve complaints and problems.
• Identify and respond to emergencies and direct guests to safety areas.
• Maintain professional appearance and adhere to dress code.
• Perform all other duties as assigned.

Skills

Customer service

Teamwork

Attendance reliability

Flexible schedule

Adaptability

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Enthusiastically greet guests and provide event information.
• Maintain sufficient supervision over the Ushers and Ticket takers performing their assigned responsibilities.
• Assure that Ushers and Ticket Takers are following the policies and practices of the venues.
• Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, and refuse admittance to guests without a ticket.
• Assist all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed.
• Proactively approach guests that may have questions, difficulty, or a complaint.
• Creatively resolve complaints and/or problems.
• Identify and respond to emergencies.
• Remain calm and direct guests to the designated area of safety in the event of an emergency.
• Adhere to the dress code and present yourself in a profession, friendly, and approachable manner.
• All other duties and responsibilities as assigned.

SKILLS AND ABILITIES

• Must have great customer service skills, a positive attitude, and a willingness to learn and work in a team atmosphere.
• Ability to take direction well and work well with others.
• Must be able to be on time for your shift and maintain reliable attendance.
• Must be able to work a flexible schedule that can include days, nights, weekends, and holidays.
• Work hours are event based and non-guaranteed.

WORKING CONDITIONS

• Tasks are performed with moderate supervision.
• Walking & standing occurs 95% of the time (6-8 hours per shift).
• Employees may be assigned to work positions located outside.
• Employees may be scheduled to work until 12:00am or later.
• Ability to work in a loud, fast-paced environment.
• Employee should use precautions & follow safety guidelines.