Head Teller

Peoples Bank; Paintsville (KY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) retirement plan with employer match

Employee stock purchase plan

Education assistance including student loan reimbursement

Paid vacation and holidays

Job summary

Peoples Bank is seeking a Branch Teller Manager in Paintsville, Kentucky, to oversee daily operations of the teller area. The role involves coaching tellers, managing schedules, ensuring compliance with bank policies, and meeting referral goals.

Qualified candidates will have a High School Diploma or GED and at least 1 year of customer service experience. Benefits include a 401(k) plan, employee stock purchase plan, and education assistance.

Qualifications

• 1+ years of related customer service experience.
• Ability to work in fast-paced environments with high accuracy.
• Proficiency in Microsoft Office.

Responsibilities

• Manage day-to-day teller line operations.
• Ensure compliance with bank policies.
• Coach tellers to enhance their capabilities.
• Maintain balancing and error records.

Skills

Customer service

Coaching

Communication

Basic computer operations

Attention to detail

Education

High School Diploma or GED

Job description

Job Purpose:
Responsible for the day‑to‑day operations of the branch teller area, supporting overall branch operational soundness, coaching tellers, managing teller line schedules, meeting audit and referral goals, and ensuring compliance with bank policies.

Job Duties

• Lead by example and manage day‑to‑day teller line operations.
• Schedule the teller line to ensure proper coverage and meet referral goals.
• Act as the branch point person for audit preparation, ensuring team follows procedures.
• Work with the manager to pass all audits and review performance.
• Provide coaching to develop teller capabilities.
• Assist the Branch Manager with teller hiring and staff development.
• Maintain customer confidentiality and trust.
• Initiate conversations to uncover customer needs and meet referral goals.
• Maintain balancing and error records, locate and correct outages.
• Handle check and cash deposits, verify amounts, endorse checks, and confirm negotiability.
• Process complex multi‑step teller transactions.
• Define, offer, and follow up on solutions for customer issues.
• Follow security, risk management, and compliance standards.
• Complete required training for all bank policies.
• Perform sales calls via phone or virtual conferencing to meet branch calling goals.
• Maintain knowledge of all products and services.
• Meet scheduled working hours and dress code standards.
• Perform special projects as assigned.

Education, Experience and Job Skills

• High School Diploma or GED.
• 1+ years of related customer service experience.
• Ability to work fast‑paced environments with high accuracy.
• Trusted, confidential behavior.
• Proficiency in basic computer operations and Microsoft Office.
• Excellent verbal and written communication.
• Positive, professional attitude.
• Ability to coach co‑workers.
• Client focused and team player.
• Reliable transportation and flexibility for travel.
• Consistent standing, and ability to lift up to 25 lbs.
• Availability to attend training and visit other branches as needed.

Basic Qualifications

• High School Diploma or GED.
• 1+ years of customer service experience.
• Reliable transportation.
• Consistent standing required; lifting up to 25 lbs.
• Travel availability to attend training and fill in at other branches.

Benefits

401(k) retirement plan with employer match, employee stock purchase plan, education assistance including student loan and tuition reimbursement, paid vacation and holidays, and more.

Equal Opportunity Employer

We are an equal opportunity employer. If you are unable to complete this application due to a disability, please let us know.