Head Teller

The Union Bank Co.; Kentucky; On-site; USD 36,000 - 56,000; Full time

Job summary

Union Bank Company in Ottawa, OH seeks a Head Teller to supervise tellers, process transactions, and open accounts. You will drive client service excellence and support branch operations, including vault duties and cross-selling bank products. The role requires leadership and cash-handling accuracy.

The Head Teller collaborates with management to meet sales goals and ensure regulatory compliance while coaching tellers for outstanding service.

Qualifications

• High school diploma or GED required.
• 3-5 years experience in a related position in a financial institution preferred.
• Ability to lift 25 lbs.
• Ability to count money and handle cash accurately.
• Work under stress and manage difficult situations.

Responsibilities

• Perform teller duties and train tellers; supervise the Teller function.
• Assist clients with resolution of account problems and issues.
• Process deposits/withdrawals and verify amounts and endorsements.
• Cross-sell bank products and services to clients.
• Open new accounts and refer other services when appropriate.
• Manage cash vault operations and daily cash counts.
• Maintain accuracy and provide exceptional client service.

Skills

Time management

Sales

Supervisory/Leadership

Oral/Written communication

Client service

Change management

Bank regulations knowledge

Computer literacy

Education

High school diploma or GED

Job description

Job Details

Job Location: Ottawa - Ottawa, OH 45875

Position Type: Full Time

Position Title: Head Teller

Department: Branch Operations

Classification: Non-Exempt

Revised: October 2025

Scope

Under the direction of the Branch Manager, the Head Teller supports the company's core values and focuses on providing exceptional client experience. The Head Teller supervises the Teller function. This includes effectively managing the day-to-day Tellers' operations. Additionally, this person will be responsible for performing Teller functions, opening new accounts, scheduling and coordinating the operating duties of the branch.

Duties and Responsibilities

Head Teller and Client Service Responsibilities

• Be able to perform all duties of a Teller.
• Responsible to comprehend and to be able to perform all client transactions in a prompt and efficient manner and to train/coach tellers to do the same.
• Assists clients with resolution of account problems and issues.
• Receives checks for cash and for deposit to accounts, verifies amounts, examines checks for proper endorsement and possible fraud, and enters deposits into computer system.
• Cashes checks and processes withdrawals; pays out money after verification of client and balances.
• Participates in sales goals that may be established by management for such items as, but not limited to, debit cards, credit cards, digital and mobile banking, and referrals for other bank products and services.
• Offers, opens, and refers, where appropriate, other financial institution services such as checking and savings accounts, consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, Treasury Management, Wealth Management, Merchant Services, Commercial, etc.
• Cross-sells financial institution services such as safe deposit boxes, savings, CDs, digital and mobile banking, debit cards, credit cards, etc.
• Receives and processes mortgage, consumer loan and other payments and ensures the payments match balances due.
• Recommends the best bank products, including checking accounts, to clients by using the Service Excellence Process and asking for business.
• Identify sales opportunities at the counter and at the drive thru and make professional referrals to other team members for products and services that you cannot open yourself.
• Responsible for placing holds on accounts, as necessary, for uncollected funds.
• Counts, verifies and packages coin and currency for buy/sell to vault and Fed.
• Balances cash drawer at the end of the shift and compares total amounts to computer generated proof sheet. Reports any discrepancies to the supervisor, as necessary.
• Responsible for checking night depository bags and recording proper information on the financial institution's forms.
• Assists in the bank-by-mail function, where available.
• Comply with all department and company policies and procedures.
• Support the Tellers in goals that may be established by management for such items as, but not limited to, debit cards, credit cards, digital and mobile banking, and referrals for other bank products and services.
• Head Teller will have primary responsibility for the cash vault, including shipping and receiving of vault cash.
• Must be a "sales champion" for the deposit and retail loan products of the bank. Must be motivated to work with clients to deepen existing relationships and generate new business.
• Responsible for the overall management of the Tellers, ensuring cash audits and all transactions are accurate, coaching and praising team members as necessary.
• Call clients to offer additional services and products.
• Help clients with their financial needs.

Managing Team

• Manage Tellers. Provides input on the hiring and review process.
• Ensures that scheduling is appropriate to meet client traffic volumes.
• Ensures that all the Tellers provide exceptional client service.
• Conducts periodic operational training that covers security, regulatory compliance, and other procedural issues, as necessary.
• Coach/train Tellers on opening accounts, cross-selling and referrals.

Branch Operations

• Monitors audit requirements and compliance issues for department.
• Keep abreast of changes in products, policies, and procedures, and attend training as needed.
• Performs other duties as assigned.

Competencies

1. Managing Time: Must be self-motivated and be able to set individual goals. Displays the ability to set and meet goals and workflow deadlines.
2. Sales: Must understand the concept of sales as it pertains to offering financial services and products and be able to cross-sell to clients that have come into the bank for products and services.
3. Supervisory/Leadership: Must be able to manage and lead the Tellers. Must have the ability to set and measure standards and determine how team members perform against those standards. Must be able to provide constructive feedback and coaching.
4. Oral/Written communication skills: Must be able to communicate thoughts clearly, both orally and written.
5. Client Service: Must understand client needs and the elements of client service and be able to refer clients to appropriate team members for further assistance.
6. Change management: Must embrace change. Must see change as an opportunity for growth. Must be willing to express and support management’s ideas to affected team members.
7. Knowledge of rules and regulations that pertain to Tellers and deposit account products and services.
8. Computer Knowledge: Must have basic ability to operate computers, typewriters, calculators, and other standard office equipment.

Special Requirements for the position, in addition to the competencies and accountabilities listed above

• High school diploma or GED required
• 3 to 5 years experience in a related position in a financial institution preferred
• Must be able to lift 25 lbs
• Must have the ability and dexterity to count money
• Must have the ability to work under stress and manage difficult situations

Union Bank Company is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see Human Resources should you have any questions about this policy or these job duties.

Qualifications