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Thames Valley Council for Community Action; Vienna (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

Thames Valley Council for Community Action is seeking an experienced IT Support Specialist to join our Information Services team at the Tyson's Corner HQ in Vienna, VA. You will support internal IT operations, assist with incident response, and ensure smooth user productivity across the organization.

Ideal candidates have 5+ years in IT support, strong Windows Server and Microsoft 365 administration skills, Active Directory experience, and a solid understanding of networking basics.

Qualifications

• High school diploma or equivalent required.
• Associate degree in IT, Computer Science, or related field preferred.
• Certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals advantageous.
• Ongoing pursuit of IT certifications is a plus.

Responsibilities

• Assist in day-to-day IT operations and monitor incidents.
• Maintain system performance and health using monitoring tools (PRTG, FortiSIEM).
• Troubleshoot and resolve hardware, software, and network issues.
• Manage user accounts, passwords, and permissions (Active Directory).
• Configure laptops/desktops and image laptops for users.
• Support network connectivity and VPN issues.
• Document procedures, configurations, and troubleshooting steps.
• Assist with server and software updates, patches, and backups.

Skills

IT support

Windows Server

Microsoft 365 admin

Active Directory

Networking basics (TCP/IP… VPN)

Cisco switches

Hardware troubleshooting

Office productivity (M365, Teams,Share

Security best practices

Data encryption & access controls

Incident monitoring

VMware

PowerShell scripting

Education

High school diploma or equivalent

Associate degree in IT or related field

Certifications (CompTIA A+, Network+, Microsoft 365 Fundamentals)

Ongoing IT certification pursuit

Tools

VMware

PRTG

FortiSIEM

PowerShell

Job description

As a member of the Information Services team, this candidate will be working at our Tyson's Corner HQ location (8470 Tyco Road Vienna, VA) supporting AAC’s internal IT operations and users. This position reports directly to AAC’s Senior Director of IT Operations.

Required Skills

Required Experience

• 5+ years of experience in IT support, helpdesk, or similar roles.
• Familiarity with system administration tasks (e.g., user management, system updates).
• Knowledge of Operating Systems
• Basic knowledge of Windows Server and Microsoft 365 administration.
• Understanding of Active Directory.
• Basic knowledge of TCP/IP, DNS, DHCP, and VPN technologies.
• Familiarity with configuring Cisco switches.
• Experience with troubleshooting desktops, laptops, printers, and peripherals.
• Proficiency in commonly used office and productivity software (e.g., Microsoft 365, Teams and SharePoint).
• Awareness of security best practices, including antivirus and endpoint protection.
• Basic understanding of data encryption and access controls.
• Assist in day-to-day IT operations, including monitoring responding to incidents.
• Monitor system performance and maintain system health using tools like PRTG and FortiSIEM.
• Perform regular updates, patches, and backups.
• Troubleshoot and resolve hardware and software issues.
• Manage user accounts, passwords, and permissions.
• Move, Add and Changes MAC Process for new hires.
• Configure/Image laptops for users as needed.
• Assist in setting up and configuring new hardware and software.
• Support the network infrastructure and assist with connectivity issues.
• Document procedures, configurations, and troubleshooting steps.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work well in a team and under supervision.
• Organizational skills for prioritizing tasks and managing time efficiently.

Education:

• High school diploma or equivalent (required).
• Associate degree in IT, Computer Science, or a related field (preferred).
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft 365 Certified: Fundamentals (advantageous).
• Ongoing pursuit of IT certifications is a plus.

Preferred:

• Experience with VMware virtualization platforms.
• Familiarity with scripting (e.g., PowerShell, Bash).
• ITIL 4 Foundation knowledge or certification.