Lead Personal Shopper, eCommerce & Guest Experience

Lowes Foods; North Carolina; On-site; USD 42,000 - 62,000; Full time

Job summary

Lowes Foods is seeking a capable supervisor to lead a team of Personal Shoppers for the Lowes Foods To Go service. You will supervise, coach, and develop staff while ensuring accurate order picking and engaging guest interactions.

This role offers exposure to eCommerce, logistics, and grocery retail, with responsibilities spanning scheduling, safety, and adherence to standards. The ideal candidate is energetic, customer-focused, and able to motivate a diverse team in a fast-paced store

Qualifications

• Ability to supervise, train, and develop other people.
• Friendly, energetic, genuine, and outgoing personality with strong people skills.
• Capable of communicating clearly and concisely.
• Strong attention to detail with the ability to multi-task.
• Ability to work well with others, especially those with differing personalities and viewpoints.
• Ability to read and understand information and take direction.
• Knowledge of (or ability to quickly learn) store departments and processes.
• Ability to learn multiple tasks and technical requirements of the job.
• Ability to lift 25 lbs. consistently and 50 lbs. occasionally.
• Ability to work with computers, handheld devices and Microsoft Office.

Responsibilities

• Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions.
• Partner with the Guest Service Manager to write effective schedules for the eCommerce team.
• Guide the team to interact with guests in a genuine, fun, and friendly manner.
• Maintain sanitation and safety throughout the department according to Lowes Foods standards.
• Continually motivate and educate your team on expectations and best-practices.
• Perfectly execute duties required of all LFTG Personal Shoppers (fulfillment, guest communication, technology protocols, etc.).
• Operate the department according to strict operational standards.
• Cultivate an environment focused on safety, efficiency, and service.
• Publish and hold your team accountable for business metrics and proper execution of programs.
• Perform consistent training and quality inspections, providing feedback to Personal Shoppers.
• Communicate out of stocks and quality/freshness issues to store management daily.
• Communicate service issues with Guest Care Center and store management daily.
• Communicate with guests via phone and email to ensure guest satisfaction.
• Provide in-store guest service as needed (bagging, product location, cleaning).
• Maintain a professional appearance and attitude at all times.
• Coordinate orientation, training, and ongoing education with LFTG Field Specialist.
• All other duties assigned by management.

Skills

Supervise team

People skills

Clear communication

Detail oriented

Multitasking

Learning ability

Tech familiarity

Microsoft Office

Tools

Microsoft Office

Job description

Lowes Foods is seeking a capable supervisor to lead a team of Personal Shoppers for the Lowes Foods To Go service. You will supervise, coach, and develop staff while ensuring accurate order picking and engaging guest interactions.

This role offers exposure to eCommerce, logistics, and grocery retail, with responsibilities spanning scheduling, safety, and adherence to standards. The ideal candidate is energetic, customer-focused, and able to motivate a diverse team in a fast-paced store