Head of Workplace Services & Experience Strategy

Jobtailor; North Carolina; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Jobtailor is seeking an experienced real estate and facilities leader to drive workplace initiatives from concept through execution. You will align programs with broader Connected Workplace goals, manage large vendor ecosystems, and shepherd complex procurement events to successful outcomes.

In this hybrid role, you will partner with Global Procurement Services and Legal, lead strategy sessions, analyze data and user feedback, and apply AI-driven insights to improve employee experience and

Qualifications

• Proven experience in Corporate Real Estate (CRE) and Facility Management (FM) operations.
• Proven expertise managing large-scale vendor relationships, workplace events, and services.
• Understanding of current market conditions and risks related to CRE and FM vendors.
• Experience resolving contractual or governance-related escalations and disputes.
• Experience leading and scaling teams in complex environments.
• Experience with talent development, performance management, and collaborative culture building.
• Experience involving Procurement, Sales, and integrated workplace solutions.
• Strong leadership track record driving workplace initiatives from strategy through market launch.

Responsibilities

• Drive workplace initiative strategy from concept through execution
• Align initiatives with Cisco's Connected Workplace vision and business requirements
• Lead complex procurement events, contract negotiations, and agreements
• Ensure third-party services and workplace deployments meet quality, employee experience, and innovation standards
• Manage vendor relationships and partnerships
• Liaise between Workplace Resources and internal stakeholders including Global Procurement Services and Legal
• Lead Core - Context and Go to Market Strategy sessions
• Analyze data and user feedback to improve workplace services
• Apply AI-driven sentiment analysis and workplace metrics to enhance employee productivity
• Use AI and agentic AI for scope development, bid management, bid normalization, analysis, and insights
• Identify and deploy smart building technologies
• Develop workplace technology support models
• Collaborate across internal teams and external vendors to deliver workplace solutions

Skills

Corporate Real Estate

Facility Management

Vendor Relationship Management

Workplace Initiative Strategy

Data Analysis

AI Utilization

Bid Management

Contract Negotiation

Leadership

Change Management

Job description

Jobtailor is seeking an experienced real estate and facilities leader to drive workplace initiatives from concept through execution. You will align programs with broader Connected Workplace goals, manage large vendor ecosystems, and shepherd complex procurement events to successful outcomes.

In this hybrid role, you will partner with Global Procurement Services and Legal, lead strategy sessions, analyze data and user feedback, and apply AI-driven insights to improve employee experience and