Head of Workplace Experience & Strategic Initiatives SF Hub

SupportFinity™; Colorado; On-site; USD 160,000 - 190,000; Full time

Benefits offered by this job

BetterUp coaching

Medical, dental, and vision insurance

Flexible paid time off

Learning and Development stipend

Company wide breaks

Job summary

BetterUp is seeking a Workplace Experience & Strategic Initiatives Manager to own the San Francisco hub operations and lead global HR projects. You will drive workplace strategy, partner with cross-functional teams, and champion AI-enabled processes to improve employee experiences.

This full-time role offers a competitive base salary and comprehensive benefits, with scope to influence workplace design, vendor management, and scalable initiatives across regions.

Responsibilities

• Serve as day-to-day owner of the San Francisco hub, ensuring a seamless, safe, and high-quality employee and guest experience.
• Oversee daily workplace operations including space readiness, front-of-house support, vendor coordination, events, and real-time issue resolution.
• Act as the primary point of accountability for the SF hub—anticipating needs, resolving problems quickly, and continuously improving the experience.
• Lead workplace logistics related to hybrid work, in-office programming, leadership on-site needs, and executive meetings.
• Own workplace health, safety, and compliance for the hub, partnering with Legal, People, and external vendors to meet local and company standards.
• Manage local vendors and service partners; ensure service levels, budgets, and contracts are met.
• Partner closely with regional and global counterparts to ensure consistency while adapting to local needs.
• Own and evolve the long-term Workplace Experience and hub strategy, balancing employee experience, cost discipline, scalability, and risk management.
• Directly manage Workplace Experience Specialists in international locations, including London and Austin, providing clear priorities, coaching, and performance management.
• Establish operating standards, playbooks, and shared ways of working across hubs to ensure a consistent global experience while allowing for local nuance.
• Lead workplace-related programs such as space planning, moves, expansions, hub model evolution, and vendor transitions across regions.
• Translate strategy into executable plans with clear milestones, risks, dependencies, and success metrics.
• Use data, employee insights, and on-the-ground feedback to inform decisions and continuously refine the workplace model.
• Lead cross-functional HR initiatives beyond workplace, partnering with Total Rewards, HR Operations, People Systems, Finance, IT, and Legal.
• Bring structure and momentum to complex, ambiguous projects—owning planning, prioritization, execution, and communication.
• Balance project delivery with ongoing workplace operations, ensuring neither is compromised.
• Act as a trusted execution partner to HR leadership, surfacing tradeoffs, risks, and recommendations.
• Own strategic vendor relationships tied to workplace and HR initiatives, including contract negotiation, renewals, and performance management.
• Manage workplace and program budgets with strong cost discipline and transparency.
• Build strong relationships with senior leaders and cross-functional partners; communicate clearly and decisively at all levels.
• Champion the use of AI, automation, and modern tools to streamline workplace and HR workflows.
• Improve reporting, forecasting, and decision-making through better data, tooling, and dashboards.
• Reduce manual effort while increasing consistency, insight, and scalability across workplace and HR programs.

Job description

BetterUp is seeking a Workplace Experience & Strategic Initiatives Manager to own the San Francisco hub operations and lead global HR projects. You will drive workplace strategy, partner with cross-functional teams, and champion AI-enabled processes to improve employee experiences.

This full-time role offers a competitive base salary and comprehensive benefits, with scope to influence workplace design, vendor management, and scalable initiatives across regions.