Workplace Experience & Strategic Initiatives Manager

SupportFinity™; New York (NY); On-site; USD 160,000 - 190,000; Full time

Benefits offered by this job

Access to BetterUp coaching

Competitive compensation plan

Medical, dental, and vision insurance

Flexible paid time off

Job summary

SupportFinity™ is seeking a Workplace Experience & Strategic Initiatives Manager based in New York, focusing on improving employee experiences in our key hubs. The role involves overseeing workplace operations and leading HR projects to enhance workforce efficiency.

The ideal candidate should have 8-12+ years in relevant areas, showcasing effective management of both teams and vendors while driving innovations using AI and modern tools. Join us for competitive compensation, medical benefits, and flexible PTO.

Qualifications

• Experience owning a physical workplace or hub, ideally in a hybrid environment.
• Proven people management skills in distributed teams.
• Strong project management skills with a track record of tackling complex projects.

Responsibilities

• Oversee daily workplace operations and logistics.
• Own and evolve the long-term Workplace Experience strategy.
• Lead cross-functional HR initiatives collaborating with various departments.

Skills

Workplace Experience

HR Operations

Project Management

Vendor Management

Data Analysis

Education

8–12+ years of experience in relevant fields

Tools

Google Suite

HR Management Systems

Job description

Workplace Experience & Strategic Initiatives Manager

BetterUp

Posted Mar 14

Full-time

New York

What You’ll Do

Workplace Experience & SF Hub Ownership (Primary Focus – ~60%)

• Serve as the day‑to‑day owner of the San Francisco hub, ensuring a seamless, safe, and high‑quality employee and guest experience.
• Oversee daily workplace operations including space readiness, front‑of‑house support, vendor coordination, events, and real‑time issue resolution.
• Act as the primary point of accountability for the SF hub—anticipating needs, resolving problems quickly, and continuously improving the experience.
• Lead workplace logistics related to hybrid work, in‑office programming, leadership on‑site needs, and executive meetings.
• Own workplace health, safety, and compliance for the hub, partnering with Legal, People, and external vendors to meet local and company standards.
• Manage local vendors and service partners; ensure service levels, budgets, and contracts are met.
• Partner closely with regional and global counterparts to ensure consistency while adapting to local needs.

Workplace Strategy, Program & People Leadership

• Own and evolve the long‑term Workplace Experience and hub strategy, balancing employee experience, cost discipline, scalability, and risk management.
• Directly manage Workplace Experience Specialists in international locations, including London and Austin, providing clear priorities, coaching, and performance management.
• Establish operating standards, playbooks, and shared ways of working across hubs to ensure a consistent global experience while allowing for local nuance.
• Lead workplace‑related programs such as space planning, moves, expansions, hub model evolution, and vendor transitions across regions.
• Translate strategy into executable plans with clear milestones, risks, dependencies, and success metrics.
• Use data, employee insights, and on‑ground feedback to inform decisions and continuously refine the workplace model.

HR Project Management & Cross‑Functional Initiatives (~40%)

• Lead cross‑functional HR initiatives beyond workplace, partnering with Total Rewards, HR Operations, People Systems, Finance, IT, and Legal.
• Bring structure and momentum to complex, ambiguous projects—owning planning, prioritization, execution, and communication.
• Balance project delivery with ongoing workplace operations, ensuring neither is compromised.
• Act as a trusted execution partner to HR leadership, surfacing tradeoffs, risks, and recommendations.

Vendor, Budget & Stakeholder Management

• Own strategic vendor relationships tied to workplace and HR initiatives, including contract negotiation, renewals, and performance management.
• Manage workplace and program budgets with strong cost discipline and transparency.
• Build strong relationships with senior leaders and cross‑functional partners; communicate clearly and decisively at all levels.

AI‑Enabled & Scalable Operations

• Champion the use of AI, automation, and modern tools to streamline workplace and HR workflows.
• Improve reporting, forecasting, and decision‑making through better data, tooling, and dashboards.
• Reduce manual effort while increasing consistency, insight, and scalability across workplace and HR programs.

Qualifications

• 8–12+ years of experience in Workplace Experience, HR Operations, Program Management, or similar operational leadership roles.
• Hands‑on experience owning a physical workplace or hub, ideally in a hybrid or high‑growth environment.
• Proven people management experience, including leading distributed or multi‑site teams.
• Strong project management skills with a track record of delivering complex work in ambiguous environments.
• Experience managing vendors, budgets, space planning, and health & safety considerations.
• Comfort being visible, present, and accountable for outcomes—not just planning.
• Excellent communication skills and strong executive presence.
• Experience managing leased offices, co‑working spaces, or third‑party office providers.
• Strong knowledge of U.S. health and safety regulations; familiarity with U.K. and EU standards preferred.
• Demonstrated success driving vendor negotiations, cost optimization, and service‑level management.
• Data‑driven mindset with experience using analytics (preferably AI‑assisted) to inform decisions.
• Ability to travel 15–20% for onsite support in U.S. and international hubs.
• Comfort adopting AI tools for automation, reporting, documentation, and workflow efficiency.
• Familiarity with workplace tech (Google Suite, Envoy, WeWork systems, Grubhub, and similar platforms).

Benefits

• Access to BetterUp coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Medical, dental, and vision insurance
• Flexible paid time off
• Per year:
  • All federal/statutory holidays observed
  • 4 BetterUp Inner Workdays
  • 5 Volunteer Days to give back
  • Learning and Development stipend
  • Company wide Summer & Winter breaks
• Year‑round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Base salary range for this role is $160,000 – $190,000.