Head of Workplace Experience & AI-Driven Initiatives

SupportFinity™; Arlington (VT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Coaching access

Competitive compensation

Medical insurance

Dental insurance

Vision insurance

Flexible paid time off

Volunteer days

Learning & Development stipend

Job summary

BetterUp seeks a Workplace Experience & Strategy leader to own the SF hub and drive execution of workplace experiences, safety, and guest excellence. You’ll shape global standards while tailoring local operations for diverse hubs.

You will manage cross-functional HR initiatives, lead vendor partnerships, and champion AI-enabled workflows, ensuring scalable, data-driven decisions across regions. This is a hands-on leadership role with broad impact.

Qualifications

• 8–12+ years in Workplace Experience, HR Operations, Program Management, or similar leadership roles.
• Hands-on experience owning a physical workplace or hub in hybrid or high-growth environments.
• Proven people management experience, including leading distributed or multi-site teams.
• Strong project management skills with a track record of delivering complex work in ambiguous environments.
• Experience managing vendors, budgets, space planning, and health & safety considerations.
• Data-driven mindset with analytics (AI-assisted preferred) to inform decisions.
• Ability to travel 15–20% for onsite support in U.S. and international hubs.

Responsibilities

• Serve as the day-to-day owner of the SF hub, ensuring a seamless, safe, and high-quality employee and guest experience.
• Oversee daily workplace operations including space readiness, front-of-house support, vendor coordination, events, and real-time issue resolution.
• Act as the primary point of accountability for the SF hub—anticipating needs, resolving problems quickly, and continuously improving the experience.
• Lead workplace logistics related to hybrid work, in-office programming, leadership on-site needs, and executive meetings.
• Own workplace health, safety, and compliance for the hub, partnering with Legal, People, and external vendors to meet local and company standards.
• Manage local vendors and service partners; ensure service levels, budgets, and contracts are met.
• Partner closely with regional and global counterparts to ensure consistency while adapting to local needs.
• Own and evolve long-term Workplace Experience and hub strategy, balancing employee experience, cost, scalability, and risk.
• Directly manage Workplace Experience Specialists in international locations, including London and Austin.
• Establish operating standards and playbooks for a consistent global experience with local nuance.
• Lead workplace-related programs such as space planning, moves, expansions, hub model evolution, and vendor transitions across regions.
• Translate strategy into executable plans with milestones, risks, dependencies, and success metrics.
• Use data and employee insights to inform decisions and refine the workplace model.
• Lead cross-functional HR initiatives beyond workplace, partnering with Total Rewards, HR Operations, People Systems, Finance, IT, and Legal.
• Balance project delivery with ongoing workplace operations.

Skills

Workplace Experience

HR Operations

Program Management

People Leadership

Vendor Management

Data Analytics

AI/Automation

Tools

Google Suite

Envoy

WeWork systems

Grubhub

Job description

BetterUp seeks a Workplace Experience & Strategy leader to own the SF hub and drive execution of workplace experiences, safety, and guest excellence. You’ll shape global standards while tailoring local operations for diverse hubs.

You will manage cross-functional HR initiatives, lead vendor partnerships, and champion AI-enabled workflows, ensuring scalable, data-driven decisions across regions. This is a hands-on leadership role with broad impact.