Workplace Experience & Operations Leader

Whatnot; San Francisco (CA); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental, Vis

Work From Home Support

401k with employer match

Parental Leave

Job summary

Whatnot in San Francisco is seeking an experienced Workplace Operations & Experience Manager to lead operations for the West Coast hub and to scale programs across multiple locations. You’ll design standards, build scalable operating models, and partner with Security, IT, and building partners to create safe, engaging workplaces.

This role blends strategy with hands‑on execution, requiring 8+ years in office operations at high‑growth tech companies, a hospitality mindset, and strong vendor

Qualifications

• 8+ years in office operations, facilities, or workplace experience at high-growth tech companies.
• Ability to build scalable workplace programs and operate with rigor.
• Experience negotiating contracts and managing vendor relationships.

Responsibilities

• Lead workplace operations for the SF hub and scale programs regionally.
• Design standards, playbooks, and procedures for facilities across the portfolio.
• Partner with Security, IT, and building partners to ensure safe, reliable workplaces.
• Develop workplace programs that strengthen culture and collaboration.

Skills

Office operations

Facilities management

Vendor management

Hospitality in operations

Strategic thinking

AI tools for workplace

Tools

AI tools for workplace support

Job description

Whatnot in San Francisco is seeking an experienced Workplace Operations & Experience Manager to lead operations for the West Coast hub and to scale programs across multiple locations. You’ll design standards, build scalable operating models, and partner with Security, IT, and building partners to create safe, engaging workplaces.

This role blends strategy with hands‑on execution, requiring 8+ years in office operations at high‑growth tech companies, a hospitality mindset, and strong vendor