Head of Venue Operations & Events

ASM Global; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Legends Global is seeking an experienced Director of Operations for Mesa Convention Center in Mesa, AZ. This role leads engineering, safety, and facilities teams to ensure event readiness and exceptional guest experiences.

You will drive annual budgets, implement standards, and partner with leadership to shape long-term venue performance, while coordinating with clients, promoters, and vendors for complex events.

Qualifications

• Bachelor's degree in Facility Management, Engineering, Business Administration, or related field preferred.
• 7-10+ years of progressive experience in venue, facility, or event operations within arenas, convention centers, amphitheaters, or similar environments.
• 3-5+ years of leadership experience managing cross-functional teams.
• Experience overseeing large-scale live events, including conventions, concerts, and multi-day programs.
• Equivalent combination of education and experience will be considered.

Responsibilities

• Direct and oversee all aspects of venue operations, including Engineering, Building & Grounds, Technical Services, Public Safety, Security, Custodial Services, and Parking.
• Coordinate operational activities with internal departments, promoters, clients, and third-party vendors to ensure facility readiness and successful execution of all events.
• Establish and maintain operational standards, policies, and procedures to ensure consistency, efficiency, and compliance.
• Oversee the maintenance and integrity of the physical plant, including all systems, equipment, and infrastructure.
• Lead the development and execution of annual operating and capital budgets, including long-term planning for repairs and improvements.
• Drive a culture of safety, ensuring compliance with all applicable laws, codes, and regulations, including OSHA and fire/life safety standards.
• Partner with the General Manager and ownership group on operational strategy, capital planning and long-term venue performance.
• Monitor KPIs related to operations, event execution, and guest experience, implementing continuous improvement initiatives.
• Support large-scale events including conventions, concerts, and outdoor programming, ensuring operational scalability across varying event types.

Skills

Organizational skills

Prioritization

Written communication

Verbal communication

Interpersonal skills

Staff supervision

Professional presentation

Microsoft Office

Team collaboration

Flexibility

Education

Bachelor's degree in Facility Management, Engineering, Business Administration

Tools

Microsoft Excel

Maintenance Manager software

Job description

Legends Global is seeking an experienced Director of Operations for Mesa Convention Center in Mesa, AZ. This role leads engineering, safety, and facilities teams to ensure event readiness and exceptional guest experiences.

You will drive annual budgets, implement standards, and partner with leadership to shape long-term venue performance, while coordinating with clients, promoters, and vendors for complex events.