Head of Venue Operations & Events

Peachtree Entertainment; Lexington (KY); On-site; USD 90,000 - 140,000; Full time

Job summary

The Rail in Lexington, KY is seeking a Director of Operations to oversee day-to-day operational execution of the venue, ensuring all departments function efficiently and professionally during events.

The role manages maintenance, security, cleaning, and production staff, requiring strong organizational skills, calm under pressure, and a proactive, solutions-driven leadership style. A proven track record in live events and hospitality is highly valued.

Qualifications

• Previous leadership or management experience in venue operations, hospitality, live events, entertainment, or related fields preferred.
• Strong organizational and leadership skills.
• Excellent communication and problem-solving abilities.
• Ability to work nights, weekends, and holidays based on event schedules.
• Experience leading teams in fast-paced environments.
• Strong attention to detail and ability to maintain high operational standards.

Responsibilities

• Oversee all operational functions of the venue to ensure smooth daily execution
• Develop and maintain operational systems, procedures, and standards
• Coordinate venue readiness for concerts, private events, and special activations
• Ensure all departments are aligned and operating efficiently before, during, and after events
• Maintain operational consistency and professionalism across all staff interactions
• Serve as a lead operational contact during events
• Coordinate load-ins, load-outs, staffing logistics, and production support
• Work closely with talent teams, promoters, vendors, and event staff to ensure seamless execution
• Anticipate operational issues and respond quickly with effective solutions
• Maintain a calm and professional presence during high-pressure situations
• Oversee venue security operations and ensure staff professionalism
• Ensure all emergency procedures and safety protocols are followed
• Assist in developing crowd management and incident response plans
• Maintain incident reports and operational documentation when necessary

Skills

Leadership experience

Organizational skills

Communication skills

Problem-solving abilities

Staff development

Attention to detail

Job description

The Rail in Lexington, KY is seeking a Director of Operations to oversee day-to-day operational execution of the venue, ensuring all departments function efficiently and professionally during events.

The role manages maintenance, security, cleaning, and production staff, requiring strong organizational skills, calm under pressure, and a proactive, solutions-driven leadership style. A proven track record in live events and hospitality is highly valued.